Technical Support Representative

Join Concentrix as a Technical Support Representative in Dartmouth, Nova Scotia, where you will provide exceptional customer service via calls and online channels. Experts in technical issues related to client products will thrive in this engaging role.

This position requires you to handle inbound and outbound inquiries from customers, ensuring efficient resolution of technical challenges related to hardware and software. You must possess effective communication skills and patience to succeed while building strong rapport with customers. Familiarity with iOS or macOS is preferred, making this a great fit for tech-savvy individuals.

Key Responsibilities:

• Serve as the main point of contact for technical inquiries

• Greet customers professionally and courteously

• Listen attentively to customer needs and concerns

• Use decision-support tools to resolve issues

• Notate accounts accurately for future reference

Requirements:

• 1 year of customer service experience required

• High School diploma or GED needed

• Strong multitasking and problem-solving skills

• Effective communication in English is essential

• Must live within 35km of Halifax area

Deliver outstanding technical support and customer service experiences with Concentrix in Dartmouth.
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