Common Platform Lead - FRMS; Fire Record Management System; Program Admin Officer

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Competition # : 49353

Department:Emergency Management

Location:DARTMOUTH

Type of Employment:Permanent

Union Status: NSGEU - NSPG

Closing Date:26-Jul-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Department of Emergency Management is responsible for leading disaster and emergency planning, preparedness, response and recovery activities on behalf of the Province of Nova Scotia. The objective of the Department is to ensure that Nova Scotians are safe, prepared and resilient in the face of disasters and emergencies. The Department leads the coordination and co-operation of partners and resources during provincial-level critical incidents, supports municipal and other partners in regional-level and local events, administers the Province's 911 service, maintains critical communications infrastructure and supports operations of our regional emergency management centres.

The Department also works to ensure critical government services continue to function during and after critical events.

The Incident Management and 911 Branch is dedicated to ensuring the safety and resilience of our Province by:

• Rapidly coordinating provincial response and critical infrastructure partner resources
• Effectively managing incidents to minimize impact and restore normalcy as quickly as possible
• Ensuring integrated emergency responses through the Provincial Coordination Centre
• Strengthening critical communications infrastructure through the establishment and oversight of the Public Safety Field Communications Agency. The Agency's mission is to create a Centre of Excellence in the delivery of public safety communications, dispatch, and related technologies across Nova Scotia and Atlantic Canada
• Managing and modernizing the emergency 911 system, including the move to Next Generation 911

The Public Safety Field Communications (PSFC) Agency is responsible for managing public safety, two-way radio communications, infrastructure, and dispatch services on behalf of the province. The Command Platform Lead – Fire Record Management System (FRMS) plays a critical role by administering, configuring, and supporting the FRMS and other agency applications linked to it. They will demonstrate their problem-solving and decision-making by managing everything from agency and resource setups and business rules to software upgrades, interface monitoring, and day-to-day troubleshooting.

Reporting to the Director of Client Services, the Common Platform Lead - FRMS serves as a key technical point of contact for both end users and vendors. The role suits someone who combines strong technical problem-solving with clear and plain-language communication. A person who thrives in an operational setting, has a curious mind, and is comfortable with managing time-sensitive support needs will fit well in this role.

The Common Platform Lead - FRMS is responsible for:

• Configure and maintain the FRMS, including modules, code tables, validation rules, templates, and workflows to reflect current operational practice.
• Conduct routine data quality audits, identify and correct errors or omissions, and implement controls to prevent recurring data issues.
• Build and maintain operational reports, dashboards, and ad-hoc queries on response times, call volumes, incident types, inspection activity, and training compliance.
• Plan, test, and deploy software upgrades, patches, and new releases across test and production environments, with rollback and validation procedures.
• Act as primary technical liaison with internal government partners and vendors for incidents, service requests, change requests, and release planning.
• Provide application support and troubleshooting for dispatch staff and client agency users, including diagnosing and resolving incidents in a 24/7 environment.
• Develop and deliver end-user training and reference materials; support onboarding of new partner agencies.
• Participate in emergency support for critical application outages.
• Contribute to incident, problem, and change management processes and continuous improvement.

Requirements:

• Post-secondary degree in information technology, computer science, GIS, or a related field along with at least six (6) years of related experience. An equivalent combination of education and experience will also be considered.
• Demonstrated experience administering a records management system, database, or comparable enterprise application. Direct end-user support and troubleshooting in an operational environment.
• Experience producing reports and extracting data from a structured information system.
• Experience in application configuration, lifecycle management, and release/patch testing.
• Experience working with technical vendors and managing service/change requests.
• Working knowledge of relational database concepts and structured reporting tools (e.g., SQL, report builders, or equivalent).
• Strong problem-solving,…