Junior IT Support Technician

Become a pivotal player in ITCS Global’s new Dartmouth office as a Junior IT Support Technician. This role focuses on addressing Level 1 support issues while fostering client relationships in Nova Scotia.

As the first IT team member in Canada, you’ll support our growing client base from both the UK and locally. Your responsibilities will include responding to tickets, diagnosing hardware issues, and providing hands-on assistance on site when needed. Working alongside our UK engineers, you'll have an integral role in establishing our local presence in Dartmouth and Halifax.

Key Responsibilities:

• Respond to support tickets, calls, and emails

• Diagnose and resolve Level 1 IT issues

• Set up and deploy laptops and desktops

• Visit client sites for hands-on support

• Maintain clear notes in our ticketing system

Requirements:

• 1-2 years in IT support or help desk

• Working knowledge of Windows 10/11 and Microsoft 365

• Basic networking skills

• Valid driver's license with vehicle for business

• Legally entitled to work in Canada

Grow your IT skills and help shape ITCS Global’s success in Dartmouth.