Veterinary Assistant, Client Service Representative

Location: Dartmouth, Nova Scotia

Schedule: Full-Time | Three 12-hour shifts per week|Saturday, Sunday, Monday 10a - 10p

Compensation: $20.00-$24.00/hour based on experience, skills, and assessment

Maritime Veterinary Emergency + Specialty Centre (MVESC) is hiring a full-time Veterinary Assistant/Client Service Representative to join our Emergency & Specialty animal hospital in Dartmouth, Nova Scotia. This role is ideal for a compassionate, organized professional who enjoys helping pets, supporting families, and working closely with veterinary teams in a fast-paced hospital environment.

As a Veterinary Assistant/Client Service Representative at MVESC, you’ll play an important role in creating an exceptional client experience while supporting a growing specialty and emergency veterinary team.

• $20.00-$24.00 per hour, based on experience, skills, and assessment

• Relocation Reimbursement!
• Opportunities for career advancement and continuing education
• Supportive work culture fostering collaboration and growth
• CE Allowance + Uniform Allowance
• Paid Time Off & Sick Time
• Shift & Holiday Premiums
• Medical/Dental/Vision
• RRSP with employer match
• Disability & Life Insurance

• Three 12-hour shifts per week, Saturday, Sunday, Monday 10a - 10p
• Candidates must be willing and able to work all shifts as needed based on future schedule or rotation changes, including overnight shifts.

• Welcome clients and patients with professionalism, empathy, and compassion
• Deliver an exceptional client experience from arrival through discharge
• Answer and manage a multi-line phone system while prioritizing urgent situations
• Provide clients with timely updates regarding patient status and expected wait times
• Prepare treatment estimates and accurately process payments
• Assist with patient admissions, discharges, and medical record documentation
• Maintain accurate client records using the hospital's electronic medical record system
• Support veterinarians and veterinary teams through effective communication and coordination
• Maintain a clean, organized, and welcoming hospital environment
• Perform additional administrative and client service responsibilities as needed

• Previous experience in a veterinary hospital strongly preferred
• Emergency veterinary experience is an asset
• Passion for delivering exceptional customer service in a client-facing role
• Strong communication, organizational, and multitasking skills
• Calm, compassionate, and professional demeanor during high‑pressure situations
• Comfortable working in a fast‑paced emergency and specialty environment
• Experience using electronic medical record systems is preferred
• Fluent English speaking and reading skills required

Located in Dartmouth, Nova Scotia, MVESC's 24,000-square-foot hospital is setting a new standard for emergency and specialty veterinary medicine throughout Atlantic Canada.

Our mission is to deliver the highest standard of compassionate, comprehensive, and advanced veterinary emergency and specialty care to our animal companions.

• 24/7 Emergency & Critical Care, Surgery, Internal Medicine, Exotics, Acupuncture, Rehabilitation, Chiropractic, and Cardiology
• Four Surgical Suites, ICU, Endoscopy, and Ultrasound
• On-site Rehabilitation Suite with Underwater Treadmill
• GE Revolution EVO 128‑Slice CT Scanner
• Siemens Espree 1.5 Tesla MRI

• Work in a state‑of‑the‑art specialty and emergency hospital
• Join a collaborative team that values your ideas and expertise
• Help shape the future of a growing Surgery service
• Expand your skills in anesthesia, specialty medicine, and advanced patient care
• Build a rewarding career…