Assistant Store Manager

Assistant Store Manager – Job Description

At Kent Building Supplies, we believe that strong, inclusive leadership drives success. We’re looking for an Assistant Store Manager who is ready to take ownership of store operations, lead a diverse team, and deliver an exceptional customer experience. This is a hands‑on leadership role where you’ll oversee multiple departments, drive financial results, maintain safety standards, and foster a positive, respectful workplace culture.

This role offers a competitive salary with eligibility for annual bonus incentives.

• Leading the sales floor:
  Ensure departments are well-stocked, clean, and visually appealing to create a welcoming shopping environment.
• Driving sales performance:
  Implement strategies to meet sales targets, promote key products, and support team members in achieving goals.
• Supporting team development:
  Provide ongoing coaching, feedback, and training to help team members grow and succeed.
• Delivering excellent customer service:
  Resolve customer concerns with empathy and efficiency, ensuring a positive experience every time.
• Managing inventory and shrink:
  Monitor stock levels, conduct regular counts, and maintain inventory accuracy across departments.
• Maintaining safety standards:
  Promote a safe working and shopping environment by following and enforcing health and safety protocols.
• Collaborating across departments:
  Work closely with other leaders to ensure smooth operations, effective merchandising, and strong communication.
• Using retail systems effectively:
  Leverage tools like Microsoft Office, Kronos, and D365 to manage scheduling, inventory, and customer interactions.

• 5+ years in retail management
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Comfort with technology and retail systems
• A growth mindset and commitment to continuous learning
• Flexibility to work a variable schedule based on retail business needs

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology.

We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully.