Corporate Store Supervisor II

About Us

Established in 1982, Bulk Barn is Canada’s largest bulk food retailer with close to 300 stores and growing. The key to our success is progressive thinking, detailed and methodical planning and flawless execution by passionate people across our organization. We strive to foster a balanced and flexible culture that benefits both our customers and employees.

The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team collaboration. The role assists in the leadership of store day‑to‑day operations, achievement of operational efficiencies, profitability and customer satisfaction, and promotes and maintains workplace wellness, health and safety through active compliance with all workplace health and safety policies and procedures.

Perform and supervise store opening and closing procedures including arming and disarming store alarms, counting and balancing tills and float at the beginning and end of each shift, daily safe audits, and preparation and delivery of the daily deposit to the nearest TD Bank. Operate the cash register and POS system, administering Corporate Store Supervisor II POS functions as required. Manage transactions and the cash register with honesty and integrity.

Restock store shelves, barrels, tubs, pails and displays. Place Warehouse and Direct Store Delivery (DSD) orders and facilitate the receiving of orders, including tracking the expiry dates of received items. Submit daily and weekly paperwork to the Corporate Office. Ensure stores are “closing to opening” and that throughout the day, clear and defined associate floor plans and management occur to maintain visual/merchandising standards and an outstanding customer engagement culture.

Work with the Corporate Store Manager to manage labour and create weekly work schedules to meet budgeted staffing models.

Work alongside the Corporate Store Manager to formally recognize trends of underperformance and strong performers within the assigned store team. Ensure clear, documented and executed performance improvement plans. Resolve issues proactively with store staff and report unresolved issues to the Corporate Store Manager. Hold the store team to Company standards and accountability for non-compliance.

Coach and motivate staff to perform their duties to the best of their abilities. Lead staff and ensure that Bulk Barn Foods Limited standards are upheld. Assign staff break times in compliance with Company Policy. Delegate tasks and duties among employees to meet Company expectations and timelines. Follow up with employees to ensure tasks are executed correctly and timely. Lead and assist staff in performing day‑to‑day tasks.

Maintain a healthy and safe working environment. Support the facilitation of successful trainings, performance management meetings and staff meetings.

Set high expectations for excellent customer service and hold the store team members accountable to measurable results. Assist customers in a manner that exceeds expectations. Ensure the store is kept clean at all times by adhering to and executing tasks on all cleaning schedules, including floors, barrels, fixtures, windows, utensils, bathrooms, store exterior and interior. Motivate the team to achieve and implement changes as necessary to ensure success.

Ensure bins, tubs and shelves are full and clean.

Ensure employees comply with operating standards and actively engage with co‑workers and customers to achieve store results. Drive the store team to go beyond the norm to deliver outstanding service.

Communicate professionally, timely, thoroughly and proactively whenever possible. Deliver all communications with consistency to all store team members. Ensure all customer communications are friendly and productive, encouraging repeat business, customer satisfaction and increased sales.

Through active compliance with all workplace health and safety…