Tactical Shift Supervisor

Overview Job Skills / Requirements Position Details

Position:
Tactical Shift Supervisor

Site:
Dartmouth General

Hours:

4 on, 4 off rotation, 12 hour shifts

• Directing employees to perform to the standards of Paladin's policies and procedures
• Ensuring employees have and retain knowledge of the site operations
• Ensuring their team is made aware of and understand any Paladin issued memo/announcement
• Ensuring contractual obligations are met - such as no time loss on site. Addressing lateness, absences, and covering shifts as needed
• Responding to all emergencies; taking command of the situation
• Ensuring the health and safety of staff as it pertains to training on Paladin's Occupational Health and Safety Policies and Procedures and reporting any incidents that occur during their shift
• Dealing with disciplinary issues that arise on site, including completion of meetings and paperwork.

• Monitor the Emergency Department (ED), managing any aggressive behavior;
  Providing security presence and support throughout the ED
• Conduct sets of rounds within the ED area
• Sit with aggressive, abusive, threatening, or high risk patients
• Respond to code situations
• Write reports and investigate routine incidents
• Display excellent customer service skill; ability to work with those under stress or in need of medical assistance
• Assist in developing security plans for high risk patients
• Utilize verbal de-escalation techniques to manage conflicts
• Oversee and support patient watch guards within the ED
• Work closely with local police and EHS
• Ensure the safety of staff, patients, and visitors within the ED
• Assist hospital staff with patient restraints as required or directed according to standard operating procedures
• Adhere to all hospital policy and procedures and maintain compliance
• Monitor site visitors and perform s in accordance with site policies and procedures
• Effectively communicate all suspicious activities, concerns, issues, and events to our dispatch team on behalf of the clients' assets
• Prepare and maintain professional and effective reports regarding the activities, security violations, and hazardous occurrences on site

• This position includes enhanced physical requirement, including but not limited to:
• Be able to stand for up to 12 hours
• Be able to walk and patrol the facility, including use of stairs
• Ability to run and quickly respond to code calls
• Be able to participate in a physical training, such as use of force and physical restraining techniques
• A minimum 1-2 years of experience in security, law enforcement, or related field
• Diploma in Justice studies/police foundations is an asset
• Ability to obtain a provincial Security License
• Standard/Intermediate First Aid & CPR
  - Level C (from a CSA-approved vendor)
• English (oral and written) fluency is a must
• Previous Supervisory experience
• Certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB) are pre-requisites of this position. Prior training certifications may be accepted on a case-by-case basis
• Applicants lacking acceptable certifications can opt into Paladin's training program
• The UoF/MOAB training is not paid as it is a pre-requisite; however Paladin will cover the cost of the training with a 6-month commitment to the position

High School Diploma/GED

First Aid and CPR
- Level C Certification