Youth Client Relations Liaison

Overview

Employment Opportunity: Youth Housing Client Relations Liaison

Location: Dartmouth, NS

Salary Range: $22.00/hour

Employment Term: Casual (Starting January/February 2026)

Reports To: Youth Housing Coordinator

The Mi’kmaw Native Friendship Centre’s newest building is a newly developed housing facility. We are hiring a number of casual Youth Housing Client Relations Liaisons who can work evenings, overnights and weekends. This facility is a newly renovated Youth Housing complex located in Dartmouth, NS. It will offer culturally appropriate programming and residence to urban Indigenous youth who are experiencing and transitioning from foster care to supportive temporary housing.

The purpose of the facility is to provide clients with a safe and culturally rich living environment. Safety is of utmost importance in offering supports at this location.

This role requires strict confidentiality, strong boundaries and crisis management skills. Liaisons will work with residents to establish plans for long-term housing and stability using a client-centred model of practice that is anti-oppressive, decolonized and trauma-informed. Indigenous clients with complex needs may experience barriers when accessing and maintaining housing and other services, including physical health, mental health and substance use challenges, and varying levels of abilities and life skills.

The facility will connect clients with wrap-around supports and community involvement necessary for progress in their healing journey. Individual needs and situations will be assessed to determine referrals, resources and teachings required to regain housing stability. Liaisons will provide 24/7 in-person support to the facility’s clients and assist with programming, reporting, and daily operations.

• Ensure program delivery is congruent with the Mi’kmaw Native Friendship Centre’s mission, vision and philosophy.
• Maintain a positive, healthy, safe, and culturally vibrant work environment in accordance with applicable policies, legislation, and regulations.
• Carry out daily operations and assist clients with the daily schedule (mealtimes, laundry access, quiet hours, etc.).
• Assist the Team Lead and Youth Housing Coordinator in helping clients work towards and accomplish personal goals.
• Maintain accurate, comprehensive documentation regarding all interactions with clients.
• Utilize, maintain, and input client information into the MNFC Database and HIFIS.
• Ensure that clients are fully informed of all MNFC programs and the appropriate referral processes.
• Advocate for clients’ rights at individual and systemic levels when required.
• Lead by example with non-judgemental, client-centred and trauma-informed support.
• Develop and implement cultural and communal activities and foster a comfortable, participatory environment.
• Assist in program facilitation and encourage client participation and collaboration.
• Provide aid and support to clients during difficult and crisis situations.
• Perform regular rounds during evening shifts to ensure client and facility safety.
• Ensure all interactions with clients are conducted in a safe, dignified, and unobtrusive manner.
• Help clients navigate and access social services, health care, financial assistance, cultural resources, Elder services, etc.
• Maintain confidentiality, privacy and clear boundaries.
• Attend and participate in professional development opportunities as required.
• Work collaboratively with staff to achieve excellent service and outcomes.
• Identify and evaluate potential safety, cultural, and health-related risks and implement control measures.
• May perform other related duties as assigned.

• Diploma/Certification in community social services or social work; or education in mental health and addictions.
• Minimum of 3 years of relevant work experience; or adequate combinations of education and experience.
• Experience working with Indigenous populations and comprehensive cultural knowledge is an asset.
• Experience in mental health, working with alcohol/substance dependency and vulnerable people is an asset.
• Comprehensive understanding of Indigenous women’s and 2
  
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