Product Support Specialist - Marine

Product Support Specialist – Marine at Garmin

We are seeking a full-time Product Support Specialist – Marine in our Dartmouth, MA location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow‑up when necessary.

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co‑workers.
• Become knowledgeable in the specifications, capabilities, and operation of Garmin products.
• Remain current on changes in policies, procedures, and product offerings.
• Complete tasks and/or projects of basic complexity within defined process accurately and timely.
• Thoroughly document work in an organized and timely manner.
• Work a consistent and reliable schedule as identified by management.

• Provide support to Garmin customers in designated language – French/Portuguese/Spanish.
• Demonstrate international cultural awareness.
• Transcreate basic knowledge articles and FAQs.

• Engage with customer messages across multiple social channels and ensure that customers have a positive experience.
• Develop product knowledge across multiple segments.
• Possess a fundamental understanding of the social media channels.

• Consistently communicate with accounting department to resolve issues related to orders.
• Demonstrate ability to find creative solutions to order and exchange questions.
• Perform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns.
• Answer mildly complex questions from Product Support on order issues and entry questions.
• Review problem orders and notify customers of any issues or delays.
• Basic knowledge of key systems.

• High School Diploma or GED.
• Demonstrated interest in the product segment and desire to develop product knowledge.
• Demonstrated customer service expertise.
• Strong and effective verbal, written, and interpersonal communication skills.
• Demonstrated technical aptitude, problem‑solving, and troubleshooting ability.
• Professionalism, team‑orientation, positive attitude, and excellent time management and follow‑up skills.
• Reliable and predictable attendance.
• Computer skills and ability to navigate multiple screens.

• Fluency in Spanish, Portuguese, and/or French languages in addition to English.

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin’s benefit program. Details can be found here:
Garmin Benefits.

Seniority level:
Entry level.

Employment type:

Full‑time.

Job function:
Other, Information Technology, and Management.

Industries:
Computers and Electronics Manufacturing.