Temporary - Part-Time Benefits Assistant; Human Resources

Job no: 529482
Work type: Part Time (30 hours per week)
Categories: Other Staff Positions

HR Associate - Leave Specialist

Division of Human Resources

Non Unit Classified/Confidential - Nonexempt

The Human Resources Associate provides administrative assistance to the Benefits Manager and the Human Resources Office. Responsibilities include researching, communicating, safeguarding confidential records, and drafting correspondence related to FMLA, PFML, and other internal leave initiatives. The Associate efficiently communicates with state agencies, higher education institutions, union officials, and members of the UMass Dartmouth and UMass System management teams. The role handles sensitive information such as grievances, arbitrations, and collective bargaining issues on behalf of the Administration.

Strong confidentiality, discretion, and customer service are essential, designating this role as a confidential employee under M.G. L. Chapter 150E, Section 1.

The Human Resources Associate reports to the Assistant Director Human Resources.

• Supports and manages FMLA, PFML, and Employee Sick Leave Banks.
• Addresses inquiries about attendance records, leave status, payroll issues, and benefits, supplying required documentation from employee files and attendance records.
• Evaluates and approves leave requests in line with company policies and federal/state regulations.
• Engages with employees to clarify leave entitlements, procedures, and required documentation.
• Collaborates with payroll to ensure accurate monitoring of compensation during leave periods.
• Works with managers and HR to maintain staffing levels during absences, arranging temporary replacements or reallocating workloads.
• Oversees long-term or intermittent leave cases, managing extensions, return-to-work processes, and compliance with relevant laws.
• Assists in investigating disputes or grievances related to leave requests or denials, resolving issues fairly and legally.
• Maintains confidentiality and manages records such as employee files, medical records, sick leave banks, and attendance logs.
• Operates in accordance with established University and departmental policies, state and federal regulations.
• Provides support to the Benefits Manager and other functions within Human Resources.
• Performs clerical tasks for benefits programs using Word, Excel, and databases.

• Three years of full‑time or equivalent part‑time experience in Human Resources or a large organization.
• Previous experience managing leave processes.
• Familiarity with HRIS systems.
• Strong oral and written communication skills.
• Independent work, initiative, and sound judgment.
• Discretion in handling confidential information.
• Professional handling of sensitive employee matters.
• Multi‑tasking and managing competing deadlines effectively.
• Understanding of general office procedures.
• Proficiency in mathematical calculations using formulas.
• Follow oral and written instructions.
• Gather information through record examination and inquiries.
• Maintain accurate records.
• Interact tactfully with others.
• Establish and maintain positive working relationships.
• Demonstrate initiative and motivation.
• Collaboration and teamwork skills.
• Provide high‑quality customer service with prompt and accurate responses.
• Meet critical deadlines.
• Comprehend, interpret, and explain complex documents, including policy manuals, federal and state laws, and collective bargaining agreements.
• Manage stress and handle multiple tasks simultaneously while processing a significant volume of work with high accuracy and attention to detail.
• Exceptional attention to detail and audit written materials.
• Strong computer skills, including proficiency in Word, Excel, and database handling, and willingness to learn special‑purpose software programs.

• PHR or SPHR certificate.
• Previous Human Resources experience in a higher education institution or large corporation.
• Experience in leave and benefit administration.
• Working knowledge of federal/state labor laws and regulations.

• Work…