Lead Implementation Specialist, Payroll​/Spécialiste en chef d’implantation, Paie

Position: Lead Implementation Specialist, Payroll / Spécialiste en chef d’implantation, Paie
Job Description ADP is hiring a Lead Implementation Specialist, Payroll Are you a fan of solving complex puzzles requiring deep insights into payroll and delivering innovative solutions that make a real impact?

Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark? As Lead Implementation Specialist, Payroll, you will participate in the creation, from scratch, of HCM solutions for all types of business. You will be asked to use your analytical skills to design, configure, test and deliver the perfect HCM solution for your clients.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide and drive clients towards the best solution for their unique business needs.  To thrive in this role, you must be comfortable working in a complex, multifaceted environment. You are eager to continuously learn and adapt to a product in constant evolution.

You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is simple but thorough making it easy for our clients to understand. You must also ensure a full support to the client to secure their engagement throughout the implementation. Pace should not scare you. As a result, you will have a real impact on businesses around the country and will feel proud of your clients’ satisfaction scores.

Ready to #Make Your Mark ?

Apply now! To learn more about careers in Implementation at ADP, visit:

What you’ll do:

What you can expect on a typical day:
Payroll Implementation:
Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant payroll system configurations.

Technical Expertise:
Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.

Training and Development:
Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and payroll system configurations.

Project Support:
Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. Identify and prioritize project tasks, allocate resources, and track progress against project milestones.

Risk Management:

Identify and escalate critical issues to senior leadership as necessary. Develop and implement contingency plans to address potential project disruptions.

Communication and

Collaboration:

Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery. Provide regular updates on project status, issues, and resolutions.

Quality Assurance:
Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.

Mentorship:
Assist in mentoring and supporting less tenured team members in their technical development.

TO SUCCEED IN THIS ROLE:
Education Post-secondary education or related business experience.

PCP certification required and fundamental NPI courses.

Required:

3-5 years of payroll experience or relative field.

ADP product knowledge of Work Force Now (WFN) experience is a must.

Effective communication: verbal and written skills in English & French.

Excellent client management, and interpersonal skills.

Ability to mentor, be resourceful, and be a strong team player.

Attributes:

Ability to organize, schedule, and facilitate effective meetings.

Ability to multitask, probe, analyze, and problem solve.

Detail oriented and…