Customer Service Advisor FTC

At Energy Assets, we don’t just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future. Our people are at the heart of everything we do, and we’re proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.

We’re now looking for a Customer Service Advisor to join our growing team in Darwen. If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.

As a Customer Service Advisor, you’ll be the friendly and professional first point of contact for our customers — including major energy suppliers, directly contracted partners, and individual clients. You’ll play a vital role in ensuring every interaction reflects the high standards and trusted reputation of Energy Assets.

• Acting as a key point of contact for customers, representing Energy Assets professionally and confidently
• Resolving customer queries efficiently via phone and email, ensuring a smooth and positive experience
• Managing complex or challenging situations with honesty, empathy, and sound judgement
• Logging and tracking enquiries accurately, giving customers a clear single point of contact
• Working closely with internal teams to ensure issues are escalated and resolved appropriately
• Using our systems to maintain high standards of accuracy, communication, and workflow
• Contributing ideas to improve efficiency, service quality, and the overall customer journey
• Supporting reporting and analysis to help the business make informed decisions
• Taking part in team meetings, training, and continuous improvement initiatives

• Experience in a customer service or customer-facing role (desirable, but not essential)
• A confident and friendly communication style, both written and verbal
• Strong problem-solving skills and a sense of ownership over your work
• Excellent attention to detail and pride in delivering high‑quality service
• The ability to stay organised and calm in a fast‑paced, high‑volume environment
• A collaborative mindset and a positive, respectful approach to teamwork

• Be part of a respected, growing organisation in the energy and utilities sector
• Work in a supportive, inclusive team that values your ideas and development
• Gain exposure to a diverse customer base and industry‑leading services
• Opportunities to grow your skills, knowledge, and career within the Group
• A workplace culture built on trust, collaboration, and continuous improvement
• If you’re passionate about delivering outstanding service and want to build a rewarding career with a forward‑thinking organisation, we’d love to hear from you.