Medical Receptionist​/Care Navigator

We are looking to recruit a Medical Receptionist with a can do approach to join us in our fast paced practice. You will be required to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Your hours of work will be between 8am & 6.30pm over a 5 day working week. Each staff member will be issued with a mix of the following shift patterns of 8-1pm or 1.30-6.30pm. Please ensure you are able to meet this criteria prior to applying for the position.

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general queries, explain procedures and make new and follow up appointments
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records.
• Accept test samples from patients and deal with accordingly
• Support all clinical staff with general administrative tasks as requested
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed
• ensure correspondence, report, results etc are filed or scanned promptly and in the correct file
• Use e-mail to forward correspondence as required and record and action all incoming emails
• Process requests for information I.E SAR and patient online access under the guidance of the team leader
• Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients
• Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off

Darwen Healthink is a well-established 4 GP partner training practice located in a modern, purpose-built building providing services to approximately 15,000 patients.

The building features on-site parking ensuring convenient access to both staff and visitors. There is easy access to the local motorways links, offering excellent connectivity for commuting.

The practice is committed to the well-being of the staff. This is reflected in our funded social events throughout the year, including team building days, Christmas parties and our in-house monthly buffets. We believe in fostering a positive, supportive, and inclusive environment where our staff feel valued and appreciated. We also offer enrolment into the NHS Pension Scheme and uniform is provided.

Darwen Healthlink

Medical Receptionist/Care Navigator Job description & Person specification

Job Title

Medical Receptionist/Care Navigator

Hours per week

25

Job Summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Mission Statement

To improve the health, well-being and lives of those we care for

All staff at Darwen Healthlink have a duty to conform to the following:

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race,…