Onsite Maintenance Manager; Del Webb Orlando

Onsite Maintenance Manager (Del Webb Orlando)

Apply for the Onsite Maintenance Manager (Del Webb Orlando) role at Real Manage
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Del Webb Orlando, Florida

Real Manage Elevated is a division of Real Manage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of Real Manage and its Cira Connect division. The Real Manage Elevated professional staff has decades of experience managing age‑restricted communities, luxury high‑rise condominiums, co‑ops, urban mixed‑use, and large‑scale single‑family developments with complex amenities.

Our focus is on customer service and lifestyle for the residents and the boards we serve—ensuring that the community receives the finest management in the industry.

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every Real Manage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better—never staying the same. At Real Manage, we are always getting better.
• Team
  
  Collaboration:
  
  join Real Manage Elevated fast‑growing team where energy, teamwork, innovation, and contribution are highly valued.
• Diverse Portfolio: each branch proudly serves a diverse mix of single‑family, townhome, and condominium communities of all sizes.

$28.00/hr – $32.00/hr

• Oversee maintenance, operation, and enhancement of all amenities and facilities (pool, sports court, play structures, gates, front desk, safety systems) ensuring optimal condition.
• Collaborate closely with the General Manager, Assistant General Manager, and leadership team to support board objectives related to asset management, budgeting, and operational performance across all facilities.
• Manage incoming work orders and coordinate timely and effective resolutions through collaboration with vendors and contractors.
• Provide exceptional customer service by promptly addressing all members’ inquiries, concerns, and feedback.
• Develop and maintain a proactive schedule for facility maintenance, overseeing regular inspections, servicing, and repairs to extend the lifespan of assets.
• Supervise a diverse range of vendors—including janitorial services, landscaping, pool maintenance, safety vendors, plumbing, pool monitors, and gate maintenance contractors—ensuring compliance and high‑performance standards.
• Negotiate, prepare, implement, and administer service contracts, including drafting contract standards, RFP, and bid review reports for the Sunterra Board of Directors.
• Proactively communicate with residents, staff, and the Board of Directors regarding facility and amenity updates through community website, mailed letters, notices, direct and mass email, and social media.
• Continuously assess community needs and recommend improvements to enhance service delivery methods and procedures.
• Lead, guide, and train maintenance staff to ensure outstanding customer service and streamlined operations.
• Work with the leadership team to formulate and manage the facility management budget, identifying cost‑saving opportunities and process improvements.
• Oversee scheduling, booking, and coordination of facility rentals for events and gatherings, maintaining a comprehensive understanding of rental policies, rates, and availability.
• Provide support for all lifestyle events and facilitate all necessary facility preparation.
• Proactively identify areas for enhancement in facility operations, staying informed about emerging trends and innovations in community management and maintenance.
• Maintain a visible presence within the community and among the team, utilizing a working knowledge of governing documents to drive community improvements within legal…