Administrative Customer Service Specialist Job Davenport area,Iowa USA,Administrative/Clerical

Under general supervision, is responsible for providing customer service and administrative support while accurately weighing, measuring, and documenting incoming and outgoing materials. Performs scale and clerical functions, assists customers with transactions and facility procedures, processes payments and documentation, and oversees deliveries to help ensure unacceptable or hazardous waste does not enter the facility.

Performs responsible administrative, clerical, and customer service duties necessary for the efficient scale operation, including maintaining records, preparing documents, processing transactions, and providing general office support.

Provides professional, courteous, and responsive customer service to customers, visitors, haulers, business representatives, and members of the public at Commission facilities.

Operates a scale to accurately weigh incoming and outgoing materials and records weights, vehicle information, customer information, material types, and other required data.

Processes customer transactions and payments, collects fees from scale customers, issues receipts, and assists with billing business customers in accordance with established procedures.

Communicates directly with scale customers and the general public regarding Commission facility operations, services, fees, procedures, rules, and requirements. Provides information and assistance to help customers properly use Commission facilities.

Screens telephone calls, receives visitors, responds to inquiries, and provides information or directs customers and visitors to the appropriate staff, facility, or resource.

Reviews incoming material loads for proper handling, covering, and contents; identifies potentially unacceptable or hazardous materials, and directs haulers and the general public to the appropriate areas for material disposal or processing.

Follows and communicates applicable facility safety protocols, operating procedures, and regulatory requirements to customers, haulers, and visitors and assists in ensuring compliance.

Monitors CB radio and telephone communications for incoming and outgoing traffic, operational updates, and facility alerts. Communicates effectively with fellow team members regarding material movement, customer activity, and operational changes.

Performs clerical and administrative recordkeeping, including compiling spreadsheets, preparing financial and operational documents, entering data, and maintaining accurate records related to facility operations and customer transactions.

Establishes and maintains organized filing systems for administrative, financial, customer scale, and operational records in accordance with Commission procedures.

Understands Commission public education programs and provides appropriate information, guidance, and resources to customers, officials, and members of the public.

Performs general housekeeping and organizational duties to maintain a clean, safe, and efficient office and customer service area.

Performs other job-related duties as needed and/or assigned.

Education, Training, and Experience Guidelines:

Associate's degree (AA) or equivalent from a two-year College or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience required.
Must pass post-offer physical and background check

Knowledge of:

Commission policies, procedures, operations, and applicable health and safety requirements.
The Commission’s Environmental Health and Safety Management System (EHSMS), including its policies, procedures, and objectives, and how the position’s responsibilities may impact environmental, health, and safety performance.
Environmental and operational practices relevant to the position,…