Enterprise Service Management; ESM) Transformation Director

Here at Valiantys, we are one of the world’s largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.

Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.

Join Valiantys and be part of something extraordinary!

The Enterprise Service Management (ESM) Transformation Director is a commercially accountable growth leader responsible for building pipeline, winning strategic transformation engagements, expanding enterprise accounts, and achieving revenue and margin objectives across Valiantys’ transformation portfolio. The role combines enterprise sales leadership, market activation, strategic offering enablement, and client delivery excellence.

The Director will support the growth across a portfolio of strategic and enterprise accounts, including new‑logo acquisition, account expansion, qualified pipeline, pursuit leadership, and client value realization. They will act as a trusted advisor to CIOs, CTOs, COOs, CHROs, CFOs, and business‑function leaders seeking to modernize service delivery across the enterprise.

The successful candidate will be equally comfortable with business executives, service‑management leaders, sales teams, enterprise architects, technology partners, and delivery teams. They will translate complex business needs into compelling multi‑year ESM transformation roadmaps, differentiated commercial propositions, and measurable outcomes spanning service strategy, operating models, governance, process modernization, platform adoption, automation, employee experience, and AI‑enabled service delivery.

• Own the ESM transformation portfolio across assigned strategic and enterprise accounts, with accountability for qualified pipeline, bookings, revenue, margin, client outcomes, satisfaction, and growth.
• Partner with Sales Account Executives to identify, qualify, and prioritize ESM opportunities across strategic and enterprise accounts, including new‑logo acquisition and existing‑account expansion.
• Serve as the Transformation Consulting lead from opportunity identification through executive alignment, solution shaping, proposal, negotiation, and close.
• Co‑develop and execute account strategies that expand Valiantys’ footprint across ESM strategy, service‑management operating models, Jira Service Management, employee service delivery, workflow automation, governance, and AI.
• Build trusted relationships with executive sponsors and create clear paths from initial service‑management opportunities to broader enterprise transformation.

• Identify market needs, client problems, and emerging technologies that should become repeatable Valiantys propositions in ESM transformation.
• Create clear offer definitions, target audiences, value propositions, delivery approaches, qualification criteria, pricing assumptions, and proof points.
• Shape propositions that connect IT service management with enterprise service management across functions such as HR, Finance, Legal, Facilities, Procurement, and Customer or Employee Support.
• Convert successful client work into reusable methods, accelerators, case studies, benchmarks, and expansion plays while mentoring consultants and enabling ESM practice development.
• Define measurable value cases that demonstrate improvements in service quality, employee experience,…