Customer Experience Agent; Customer Service On-Site Position

Position Title:

Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa

Location:

Davenport, IA, United States

Mid American Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.

Obsessively, Relentlessly At Your Service

It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.

November 16 , 2026

As a Customer Experience Agent, you'll be the voice of Mid Americansupporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.

Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve - through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.

• Handling customer inquiries with empathy and efficiency
• Placing service and emergency orders using internal systems
• Resolving billing and credit questions
• Researching and following up on customer accounts
• Supporting team operations and taking on additional tasks as needed

We invest in your success from day one.

• Training: Monday-Friday, 8:30 AM-5:00 PM for approximately 18-20 weeks. Mandatory occasional overtime may be required during training.
• Post-Training
  
  Shifts:
  
  Assigned schedules vary and may include first or second shifts Monday-Friday between 7:00 AM-9:00 PM and Saturday between 7:00 AM-5:00 PM all assigned shifts are based on seniority and business needs.
  • Note: All shifts are assigned based on seniority and business needs.
  • Scheduling Requirements: Weekend, holiday, and on-call rotations are required.
  • Holiday Scheduling: Holiday schedules are assigned based on seniority.
  • Weekend Work: Employees are assigned a regular schedule that often includes a weekend day.
• Storm Support: May require working extended shifts of up to 12 hours during major storm events.

• Competitive pay
• Comprehensive benefits (medical, dental, vision)
• 401(k) retirement savings plan
• Education reimbursement
• Career development opportunities
• Environmentally focused
• State-of-the-art training facilities
• Community engagement opportunities through volunteering with CARES
• Paid time off
• Employee assistance program

We're looking for candidates who are customer-focused, tech-savvy, and ready to grow.

• A completed high school diploma, GED or high school equivalency diploma, is required
• 12 months of customer service or service industry experience
• Strong communication and interpersonal skills
• Accurate keyboarding and basic Microsoft Outlook proficiency
• Analytical thinking and problem-solving ability
• Flexibility for varied shifts in a 24/7 environment
• Ability to remain seated in workstations for extended periods
• High attention to detail and multitasking skills

• Mid American Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen
• Additionally, Mid American Energy Company is a drug-free workplace, and employees are subject to random drug screens.
• Employees must be able to perform the essential functions of the position, with or without an accommodation.
• Resume required with application
• All qualified applicants will…