Associate Director of Academic Coaching and Enrichment

St. Ambrose University is currently accepting applications for an Associate Director of Academic Coaching & Enrichment within our Academic Coaching & Enrichment Center (ACE) at our St. Ambrose Davenport campus. This is a full-time exempt position.

Provide operational leadership for the Academic Coaching & Enrichment (ACE) Center on the assigned campus. Ensure a positive, welcoming environment and experience for all students, faculty, staff, and guests who visit the Academic Coaching & Enrichment Center (ACE Center) and the university campus. Support all aspects of the university academic support programs and resources. Provide supervision and evaluation of assigned staff on the assigned campus.

Responsible for managing day-to-day operations and academic retention initiatives to support student progression toward degree completion. Coordinate academic coaching services which include training and supporting academic coaches as well as providing direct academic coaching services to assigned students.

Oversee the recruitment, hiring, training, and supervision of student employees (Graduate Assistants, content tutors, peer academic coaches, writing tutors) within the Academic Coaching & Enrichment (ACE) Center. Coordinate and manage the Peer Educator/Student Employee program, including hiring, training, scheduling and supervision of student employees. This includes goal setting, time-clock processes, managing program schedules, and evaluation processes.

Maintain high-quality customer service and foster collaborative partnerships among staff, faculty, and university leadership to support persistence and retention efforts. Work in partnership with faculty and university leadership to develop efficient processes to identify students in need of academic support and connect identified students with available resources.

Collaborate with colleagues across the university network to strengthen and align academic outreach programs with emerging trends and data-based best practices for academic support programs in higher education.

Teach assigned sections of academic development courses and assist in the development and revision of academic development courses according to university processes and procedures. Coordinate and lead day-to-day operations of available summer BRIDGE programs on the assigned campus.

Manage the collection, tracking, storage, and reporting of confidential data pertaining to academic support programs according to campus data integrity policy, FERPA, and End User compliance. Maintain oversight of academic center software management programs on assigned campus to include training staff, collection of data, and identifying outreach opportunities based on early alert data.

Provide outreach and marketing to the campus community via email, social media posts, campus communication resources, and events to increase engagement in academic support and enrichment programs.

Represent ACE and academic support programs to current and prospective students, faculty, staff, and visitors at campus events including campus visit days, registration days, and other outreach opportunities. Occasional evening and/or weekend hours are required.

Master's degree in related field.

Priority for candidates with 3-5 years' experience in higher education in the area(s) of academic coaching, retention, student affairs, academic support, or related areas.

Commitment to student success, retention, and inclusive educational practices.

Demonstrate excellent communication and organizational skills.

Ability to create rapport and positive academic coaching relationships with identified students to encourage and increase participation in academic support programs and events.

Relate positively and respectfully to all students, faculty, staff, and visitors from a variety of backgrounds.

Effectively use Microsoft 365, Outlook, Excel, and other office productivity software i.e. Adobe and Canva.

Knowledge of current legislation regarding FERPA and ADAA, with a commitment to assuring a high level of confidentiality and professionalism.

Work both independently and collaboratively with department team members in a student-centered fast-paced university academic center.

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, and retirement plans.
• Generous paid…