Billing & Collections Specialist

Billing / Collections Specialist

Location: Davenport, Iowa
Company:
R3 Roofing & Exteriors गलू
Employment Type: Full-Time | In-Office
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (1-hour lunch)
Compensation: Pay pending experience
Benefits: Eligible after 90 days of employment

At R3 Roofing & Exteriors, we are leading the charge in the commercial and residential roofing industry. As a family-owned and rapidly expanding company, we pride ourselves on our people-first approach
, which has been a cornerstone of our success. Built on the values of Loyalty, Accountability, and Community
, we believe in doing the right thing—for our customers and our team.

As we continue to grow, we are seeking a Billing / Collections Specialist to support the final қатn the customer journey.

• Communicate with homeowners regarding final invoices and balances due
• Collect final payments on completed projects in a professional and respectful manner
• Follow up on outstanding balances and agreed-upon payment timelines
• Explain final invoices and प्रशिक्षण homeowner questions related to payment
• Coordinate with billing and project management teams to confirm job completion and amounts owed
• Create and send final invoices to homeowners as needed
• Document all payment-related activity and communication in Job Nimbus
• Track payment status and escalates unresolved balances when necessary
• Maintain accurate, organized digital job and payment records
• Deliver a positive, solution-focused customer experience during the final stage of each project

• Strong communication and customer service skills
• Confidence communicating by phone and email
• Ability to handle payment-related conversations professionally and calmly
• Strong attention to detail and follow-through
• Coachability and willingness to learn
• Ability to manage multiple accounts and deadlines
• Comfort with computer systems and data entry
• Job Nimbus experience preferred (not required)
• Previous experience in collections, billing, accounts receivable, or customer service is a plus
• Ability to pass a background check

• Full-time, in-office position
• Consistent weekday schedule — no nights or weekends
• Supportive leadership and hands-on training
• Clear expectations and structured processes
• Key role in closing out projects and supporting company revenue

All offers of employment are contingent upon passing a background check.