Information & Assistance Specialist - Davenport

Social Services Position Available In Davenport

The Information & Assistance Specialist provides current information on opportunities and services available within the community, assessing problems and capacities of the individual, linking individuals to opportunities and services, via telephone and/or in person, available within the individual’s community, and ensures the individual receives needed services through follow‑up procedures to achieve customer satisfaction. This position is dedicated to outstanding customer service.

The responsibilities listed below are representative of recurring tasks and is not to be construed as all‑inclusive, other duties may be required and assigned. Job activities must be performed satisfactorily, with or without accommodation.

• Gathers information to accurately identify and clarify the individual’s needs. Explores needs beyond the presenting problem, looks at short- and long-term solutions, checks with the individual and summarizes the request. Provides resource eligibility screening and/or determines if a referral to other service programs is needed; assists consumers in navigation of community services.
• Searches through database, written, and computer‑based information resources to provide individuals seeking information with several options and relevant materials over the phone, through mail, or via e‑mail depending on the preference of the individual being served, and advocates on behalf of individual to ensure access to needed programs and services.
• Maintains accurate and complete individual records and documentation within database; maintains confidentiality per HIPPA requirements.
• Follows Milestones Area Agency on Aging’s follow‑up policy and procedures to ensure individual has connected with needed services.
• Other duties as assigned.

• BA/BS with preferred Human Services focus and 2 years work experience in a human services related field OR Associate degree and 2 years of experience working in the human service field.
• Critical Thinking/Judgment: based on eligibility assessment, determine appropriate service referrals to best meet consumer’s identified needs.
• Knowledge of community resources (public and private): what they are, how to access, eligibility criteria, and how to seek out additional resources (databases, websites, networking).
• Knowledge of government programs (i.e., Medicaid, Waivers, Medicare).
• Written and verbal communication skills: active listening, motivational interviewing, and clear presentation of information to consumers.
• Assessment skills: ability to gather consumer information and determine eligibility for services.
• Accurately input data directly into the database during telephone consultation.
• Independent problem solving, detail oriented.
• Knowledge of aging and disability resources.
• Must be able to become certified as an Alliance of Information and Referral Specialists (AIRS) and Adult Mandatory Reporter within 6 months of employment.
• Must have valid driver’s license, auto insurance, access to reliable transportation, and ability to travel as required.
• FREEDOM TO ACT AND PROBLEM‑SOLVING
  
  REQUIRED:
  
  Ability to handle multiple programs, accept responsibility, work interdependently with all other agency program staff, determine priorities and schedule time effectively.

SCHEDULE:

Full‑Time:
Monday – Friday, 8:00 am – 4:30 pm

SALARY:

$20.00 per hour

BENEFITS:

Medical, Dental, Vision, Supplemental Plans – Accident, Critical Illness, Hospital, and Short‑Term Disability, Company Paid Life Insurance, IPERS Retirement, Vacation and Sick Time, 1 Personal Day and 12 Paid Holidays Annually

Milestones Area Agency on Aging is an Equal Opportunity Employer. Our personnel policies are aimed at assuring equal treatment to all individuals regarding employment, rates of pay, and all other conditions regardless of race, creed, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, marital status, genetic information or any other characteristics protected by law. Milestones Area Agency on Aging may investigate all statements contained in this application with no liability or responsibility arising to any persons, companies, or such corporations supplying information.

All of my answers on this application for employment are correct to the best of my knowledge. I understand that any false statements will be sufficient reason for my dismissal.