Patient Services Specialist

Patient Services Specialist at Core Derm

$16.00/hr - $21.00/hr

Core Dermatology is seeking an experienced Patient Services Specialist to join our team. This is a full‑time, on‑site position that provides superior customer service in all aspects of the dermatology office to ensure patients receive a memorable and satisfying experience. Reporting directly to the Practice Manager, the specialist serves as a liaison between patients, clients, and clinical staff. The ideal candidate greets, directs, instructs, and schedules patients, clients, and visitors;

processes payments, issues receipts, and posts payment data.

• Communicate effectively with patients to assist in access to care by answering telephone and other incoming communications in a timely and customer‑service oriented manner, replying to inquiries and patient needs for information clearly.
• Assist patients in scheduling appointments for multiple providers across various office locations.
• Obtain accurate and complete demographic and financial information from patients or their representatives through established screening techniques.
• Present, explain, and obtain appropriate signatures for legal and compliance related documents.
• Electronically verify patients’ insurance coverage.
• Collect patient payments, co‑pays, deductibles, prepayments, coinsurances, as necessary.
• Enter daily billing information at the end of each patient’s appointment.
• Anticipate, identify, and ensure patient needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction.
• Provide excellent customer service on the phone and/or in person.
• Ensure compliance with all applicable HIPAA requirements.

• High school diploma or equivalent.
• Medical office and/or hospital experience preferred.
• Excellent verbal and written communication skills.
• Ability to function in a fast‑paced environment.
• Strong computer skills, including Microsoft Office Suite.
• Previous experience with Electronic Health Records (EHR’s).
• Ability to deal with patients, clinical and medical staff, and the public in a professional manner.
• Discretion and the ability to handle confidential information.
• Organization skills and the ability to multi‑task.
• Possess excellent attention to detail.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short‑ and Long‑Term Disability
• 401(k) retirement plan – Safe Harbor with Employer Match
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Paid time off
• Paid holidays

Please follow this link to learn more about Core Dermatology’s benefit offerings:

This is a Non‑Exempt position. Pay will be based on years of experience. The budgeted hourly pay range is $16.00–$21.10.

At Core Dermatology, our mission is to empower healthier lives by delivering exceptional dermatological care. We understand the transformative power of healthy skin and empower individuals by boosting their confidence through tailored treatment plans, expert guidance, and compassionate support, enabling them to embrace life with renewed self‑assurance.

Through patient‑centered excellence, innovative treatments, and a commitment to the highest ethical standards, we aim to enhance the well‑being and confidence of every individual we serve. We specialize in General Dermatology, Cosmetic Dermatology & Laser Services, Plastic Surgery, Reconstructive Plastic Surgery, and Medical Spa Treatments.

No matter what advanced dermatology service patients wish to pursue, our locations in Illinois and Iowa provide the same high level of care you expect from board‑certified dermatologists, plastic surgeons, and advanced practice providers.

Core Dermatology provides equal employment opportunity to all employees, applicants, or any other covered person under applicable law without discrimination because of the individual’s actual or perceived race, color, religion, gender, national origin, age, disability, handicap, veteran status, marital status, military status, sexual orientation, genetic information, gender identity or expression, parental status, or other legally protected characteristics or conduct.

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care