Representative , Patient Access – Emergency Dept-PRN

Job Overview

Employment Type:

Part time

Shift: Day Shift

Description:

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities — that means not only when you are sick but keeping you well.

Mercy One Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

• Provides patient focused customer service.
• Performs outpatient & or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
• Provides general information to hospital users, patients, families & physician offices.
• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into Mercy One Genesis.
• Register patients who present to the ED for ED services.
• Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission.
• Verify insurance benefits.
• Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed.
• Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate.
• All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation.

PRN- must work 24 hours per month available all shifts, weekends and some holidays.

• No experience required.
• Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills.

PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit to learn more about the benefits, culture, and career development opportunities available to you at Mercy One Health System circle of care.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.