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Front Desk Supervisor
Job in
Davenport, Scott County, Iowa, 52800, USA
Listed on 2026-10-24
Listing for:
Restoration St Louis Inc
Full Time
position Listed on 2026-10-24
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
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Front Desk SupervisorDavenport, IA, US
2 days ago Requisition
Salary Range: $17.00 To $18.00 Annually
Position Overview
Hotel Blackhawk Hotel. Nights, Days, Weekends a must
We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands‑on leader who thrives in a fast‑paced hospitality environment, sets high standards, and leads by example.
Key Responsibilities
- Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
- Lead, coach, and motivate front desk agents to deliver outstanding guest service
- Serve as the primary point of contact for escalated guest concerns and VIP requests
- Monitor check-in/check-out processes to ensure a smooth and welcoming experience
- Train new team members and reinforce service standards and hotel policies
- Assist with scheduling, shift coverage, and staff performance management
- Ensure proper handling of reservations, billing, and cash transactions
- Coordinate closely with housekeeping, maintenance, and management to meet guest needs
- Maintain a polished, organized, and guest‑ready front desk environment
Required Qualifications
- 3–5+ years of hotel front desk experience
, with at least 1–2 years in a supervisory or leadership role - Strong leadership and team‑building skills
- Excellent communication and conflict resolution abilities
- Proven ability to manage high‑pressure situations with professionalism
- Solid understanding of hotel operations, reservations systems, and guest service standards
- Flexible availability, including evenings, weekends, and holidays
Preferred Qualifications
- Experience with property management systems (PMS) such as Opera, FOSSE, or similar
- Background in training and developing high‑performing teams
- Strong attention to detail and organizational skills
What We Offer
- Competitive pay based on experience
- Opportunities for growth within the hotel
- Supportive and team‑oriented work environment
- The chance to play a key leadership role in delivering exceptional guest experiences
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