Sr. Customer Service & Sales Representative- Auto

Sr. Customer Service and Sales Representative - Automotive at Arconic Roll Products HQ, Davenport Works Operations facility.

Arconic creates breakthrough products that shape industries. Working in close partnership with our customers, we solve complex engineering challenges to transform the way we fly, drive, build and power. RP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world.

• Provide direct customer service to assigned customers to facilitate business objectives.
• Manage day‑to‑day account activities and act as liaison between the business and customers.
• Deliver value‑added services to achieve highest customer satisfaction.
• Operate with little or no supervision, managing multiple customers, locations.
• Book customer orders, process non‑standard orders, check status, expedite orders and resolve related problems.
• Establish and enhance positive customer relationships.
• Work with Supply Chain Management to ensure material availability.
• Translate customer requirements and specifications before order entry.
• Prepare written quotations and pricing.
• Cooperate with Outside Sales to develop new business opportunities with existing customers.
• Guide support staff on the customer order cycle process.

• Customer and Personal Service experience.
• Negotiation and conflict resolution.
• Service orientation and proactive assistance.
• Written and verbal communication.
• Inductive reasoning, pattern recognition, and analytical thinking.
• Dependability, integrity, and stress tolerance.
• Active listening, critical thinking, monitoring, and time management.
• Problem sensitivity and ability to identify potential issues.

• Associate’s degree from an accredited institution.
• Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
• Legal authorization to work in the United States; no visa sponsorship.
• U.S. person status required per ITAR.

• Bachelor’s degree from an accredited institution.
• Experience in sales/customer service, accounting, information systems or supply chain in a manufacturing environment.
• Proficient in Oracle and Microsoft Office (Excel, Word, Outlook).
• Experience with multiple complex computer systems.
• Data analysis skills across multiple sources.

Arconic is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. We live our core values and commit to delivering sustainable value to our customers, employees, communities, and stakeholders.

• Act With Integrity
• Safeguard our Future
• Grow Stronger Together
• Earn Customer Loyalty
• Drive Operational Excellence
• Create Value

Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.