Program Director

REM Community Services
, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. We believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

This role is based out of Davenport office but is required to travel throughout the Riverview area (Davenport, Dubuque, Clinton, Muscatine, Burlington, Mt. Pleasant and Keokuk).

• Services and Supports
  • Act as the QIDP when required; write and approve individual program plans; train and assist Program Supervisors with implementation of plans across all shifts
  • Periodically audit individual records and other program documentation for accuracy and completion
  • Conduct progress meetings and regular reviews as appropriate or determined by the interdisciplinary team; provide and approve written progress reviews
  • Oversee licensing compliance for program services and supports; assure timely and accurate program documentation; implement compliance plan; manage individual rights implementation
  • When applicable, implement system and oversee management of individual’s funds and property; assure security and accuracy; audit, monitor, and review individual’s financial accounts
  • Implement proactive strategies to reduce or eliminate serious incidents; take immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; review all incidents and direct appropriate response; ensure timely incident reporting
• Stakeholder Relations
  • Maintain and foster communication and relationships with individuals, families, case managers, managed care contractors, and other stakeholders; monitor customer satisfaction and implement improvement strategies; advocate on behalf of individuals receiving services
  • Communicate with the general community, neighbors, competitors, and other outside organizations
  • Maintain and foster positive relationships with applicable government authorities and referral agencies
  • Participate in building relationships with local legislators and government officials; make political contacts and advocate on behalf of the industry, company, and persons receiving services
• Personnel/Supervision
  • Assist with recruitment and interviewing of all staff; hire
  • Program Supervisors and Mentor Recruiters in consultation with Area Director; approve hire of Program Services Clinical Coordinators and other staff members
  • Direct and supervise the Program Supervisors and Mentor Recruiter; oversee indirect staff members
  • Organize and implement on-site orientation and training for assigned programs; monitor training compliance and documentation; design and monitor program schedule
  • Conduct annual Program Supervisor and Mentor Recruiter evaluations in consultation with Area Director; review and approve annual Program Services Clinical Coordinator and other staff evaluations
  • Coach employees, correcting or directing employee behavior where required; recommend and participate in decisions regarding discipline and termination in consultation with Area Director and Human Resources; handle termination of Program Services Clinical Coordinators and other staff members as necessary
  • Oversee employee safety and workers’ compensation programs; monitor compliance; assist in returning employees to work; implement, oversee, and train employees about safety
  • Conduct monthly staff meetings; attend monthly regional meetings
• Growth and Development
  • Maintain business performance and meet annual growth plans; assist with new start or other core development initiatives as assigned
  • Promote relationships with families, case managers, and other stakeholders; identify opportunities by following industry trends and responding to payer need
  • Direct program strategy to manage census, maintain occupancy, improve daily attendance, and/or maximize utilization
• Financial Management
  • When applicable, approve purchase of food, supplies, and equipment; review and monitor monthly invoices for…