Technology Service Specialist

Tri-City Group is currently seeking a Technology Service Specialist for an immediate opening, in Davenport, IA. The Technology Service Specialist will be responsible for providing on-site or remote service and support with Audio/Visual, Security, Data Cabling and Phone Systems.

Responsibilities include but are not limited to:

• Installation of a variety of security systems, audio-visual systems and phone systems for Tri-City clients. Work to include installation low-voltage cable runs, cameras, access control hardware, projectors, speakers, intercoms, video conferencing, management servers, and phone systems.
• Performing preventative maintenance and repair as per a client maintenance agreement and/or warranty.
• Assisting in troubleshooting, diagnosing, and repairing systems and/or equipment.
• Performing basic programming and system commissioning as assigned.
• Performing software and firmware updates, creating data back-up files.
• Provide basic end user training as required.
• Document all service-related activities in company database keeping up to date service history.
• Ensure timely completion of assigned service orders.
• Performing additional assignments per management's direction
• Position may require technician to participate in an on-call rotation schedule.

Educational/Experience Requirements:

• High school diploma or equivalency
• Minimum of 3 years' experience in installation and service specific to audio-visual system, security systems, network cabling, and phone systems. Experience with multiple of these systems a plus.
• Required to adhere to Tri-City and OSHA safety standards.
• Required to possess a valid driver's license and be insurable with Tri-City insurance provider.
• Receive professional and technical knowledge by attending manufacturer training and seminars when made available by Tri-City.
• Proficient knowledge of copper/fiber network cabling and associated installation to BICSI standards a must.
• Must have the ability to terminate RJ45 jacks, a variety audio connectors and other devices.
• Must have previous experience with setting IP's for devices and basic network/system programming.
• The ability to read and follow electrical schematics, blueprints, and manuals is a must.
• Candidates must possess strong attention to detail, focus on accuracy, solid communication skills, positive initiative and judgement, the ability to problem solve and meet deadlines and the ability to multitask with tact and consideration.

Physical Requirements:

• Required to safely lift and/or move up to 60 pounds.
• Required to stand; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms.
• Will frequently be required to walk, sit and use hands to pull cables and wires, use power tools, work in various positions and climb ladders and/or scaffolding.
• Positions requires the necessary vision to work with small, color-coded wiring.
• The noise level in the work environment is moderate to loud on occasion and employee may be exposed to outside weather elements.
• Travel may be necessary on occasion.

All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.