Helpdesk and Facilities Coordinator

It`s all in the detail.

Help Desk and Facilities Coordinator

Location: Danetre Community Hospital, London Road, Daventry, Northamptonshire, NN11 4DY

Working hours: 38.75 hours per week, Monday to Friday 8:30 am to 5 pm

Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach.

RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to ‘make the market’, and to be at the forefront of high value opportunities in the FM marketplace.

As the Helpdesk & Facilities Coordinator, you will support the Hard Services Manager with client relations and subcontractor management, with a motivation to continuously improve core aspects of the operation and quality of service.

• Produce reports on performance and client reports with a clear review of the commercial mitigation on reactive tasks
• Support the contract with jeopardy management
• Helpdesk and facilities coordination
• Deliver and monitor the Service Delivery Plans and KPIs. This will have a particular focus on applying reasonable mitigation to failed reactive tasks, supporting relief applications, and managing extension of time requests.
• Focus on identification of correct problem codes, effective task diagnosis and quality/detailed updating of concept notes.
• Support the Hard Services Manager with contractual budget planning to ensure contract activity is completed to time and cost. This will include the ongoing oversight of the PO checklist across the contract. A monthly review of all planned maintenance tasks against budget will be required.
• Assist in the development of contract specific budgets on an annual basis, ensuring that efficiencies are identified with a view to maintaining and improving margins.
• To support the development of relations and collaboration with client management teams to ensure delivery of contract.
• Management of Helpdesk reactive task volumes- focused support for site teams where required to manage workflow.
• Management of Pay mech including commercial mitigation analysis.
• Ensuring detailed communications liaising with contractors for PPM and reactive works. This will include facilitating detailed planned works schedules with the Hard Services Manager and the coordination of all associated documentation such as SSOW/RAMs requests.
• Support with regional administrative tasks as and when required by the Regional Operations Manager and or Regional Support Manager, including but not limited to data cleanse activities, compliance documentation reviews and internal audits.
• This role may also require project support to other contracts within England during periods of mobilisation and or crisis.

What you’ll need:

To be successful in your application, you will have previous experience in facilities management administration role

• A methodical approach
• Ability to work on own initiative
• Basic Health and Safety knowledge
• Strong communication and interpersonal skills
• Proficient in relevant computer programmes (Microsoft Word, Excel, Teams, etc) is a must

Who we’re looking for:

People are at the heart of everything we do and achieve  fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities.

Working the Robertson Way

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