Client Coordinator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Due to continued growth and the onboarding of a new client, our Daventry site is looking for a proactive and detail-oriented Client Coordinator to join the team. In this role, you will act as the primary point of contact for the client, delivering a responsive and high-quality service while managing your accounts in line with client SLAs and operational performance targets.

This role will see you working Monday to Friday – 8am to 4:30pm.

Reporting into the Senior Key Account Manager, you will act as the primary day-to-day point of contact for assigned clients. You will work closely with operations to deliver a responsive, high-quality service while ensuring contractual, financial, and performance commitments are met. Your responsibilities will include:

• Collaborating with clients to produce forecasts and detailed activity planning in support of revenue targets and delivery of operational services.
• Act as the liaison between operations and clients, gathering and reporting on customer forecasts.
• Overseeing the clients monthly invoicing process, ensuring accuracy and timeliness.
• Managing all aspects of client reporting including weekly status report reviews, forecasting, and monthly and quarterly business review.
• Proactively identifying opportunities for service, system, and process improvement
• Monitor and update all sales and activity forecasts for the designated accounts.
• Manage and maintain an updated client status report, logging issues, tracking progress, and leading efforts to resolve and prevent system and service failures.
• Owning the monthly invoicing process for assigned clients, ensuring accuracy, compliance, and timeliness

Our ideal candidate will have previous experience of managing client account, building excellent working relationships and outstanding customer partnerships. This role involves supporting and delivering various projects to multiple stakeholders, so it is essential you have experience in presenting and evidencing reports and findings.

You will be a natural communicator, problem solver and logical thinker who is highly organised with a proactive approach.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.