Quality Administrator

We are looking for an experienced Quality Administrator to join our team, specialising in claims administration and quality support within our UK Logistics Centre in Daventry, UK
.

This is a permanent, on-site position, working 37.5 hours per week, Monday to Friday, 7:00am–3:00pm.

In this role, you will make an impact in the following ways:

• Deliver accurate and timely processing of customer claims, ensuring service level agreements are consistently met.
• Improve data quality by extracting, validating, and maintaining precise claim information across templates and trackers.
• Support faster claim resolution by proactively liaising with internal stakeholders to gather information and close cases.
• Provide valuable insights by producing reliable weekly customer performance reports.
• Enable effective financial and operational processes by raising Advice Notes, RMAs, and debit notes correctly.
• Strengthen customer relationships through responsive, professional communication and a customer-focused approach.
• Contribute to operational efficiency by utilising systems such as Ariba and quickly adapting to new tools.
• Maintain a safe and compliant working environment by actively following Health, Safety and Environmental standards.

To be successful in this role, you will need the following:

• Strong attention to detail with the ability to manage data accurately and maintain high-quality standards.
• Clear and effective communication skills, with confidence working across teams and with customers.
• A proactive and adaptable approach in a fast-paced, changing environment.
• A collaborative mindset with a strong sense of accountability and focus on delivering results.

• Secondary education or equivalent experience.
• Previous experience in a customer service, administrative, or claims-related role is desirable but not essential.
• Experience with Microsoft Office tools such as Excel, Word, and PowerPoint.
• Familiarity with systems such as Ariba or the ability to quickly learn new systems is advantageous.

Job Logistics

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

ReqID 2431238

Relocation Package No

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.