Sales Support Executive

Join the Simply Conveyancing Contact Centre Team! Are you passionate about customer service and looking for a dynamic and rewarding role in a fast-paced environment? Simply Conveyancing is expanding and we’re looking for a driven Sales Support Executive to join our vibrant Contact Centre team! If you're motivated and ready to make an impact, we want to hear from you!

• Inbound Calls:
  Handle inbound inquiries from potential clients, offering advice on our services, supporting with initial documentation, or redirecting their call to the appropriate department.
• Email Management:
  Respond to client and agent inquiries via email, providing timely and clear information to support the sales process.
• Business Representation:
  Being at the front line of our business, representing the company and creating a great first impression for clients and agents alike.
• Client Relationship Building:
  Engage with clients in a professional, friendly manner, providing them with the best possible experience and solutions. Supporting our estate agent basis with quality customer care.
• Managing Data:
  Maintain accurate customer records in our CRM system and adhere to data protection protocols.
• Adhere to Company Service Levels:
  Achieve and maintain business expectations on answer rates, response times, and quality control.
• Collaboration:
  
  Work closely with your team to share best practices and hit team targets.

• Customer Service
  
  Experience:
  
  Ideally, you’ll have experience in a Contact Centre or client-focused role.
• Great People
  
  Skills:
  
  A friendly and engaging manner, with a positive attitude.
• Accurate and Precise: A detail orientated and quality driven individual.
• Objection Handling:
  Confident in overcoming objections, turning challenges into opportunities, and ensuring client satisfaction.
• Excellent Communication:
  An effective communicator, both on the phone and via email, with a great ability to build rapport quickly.
• Resilient & Adaptable:
  The property industry can come with challenges, and we’re looking for someone who can stay motivated and adapt to new situations.
• Client-Focused:
  Delivering top-notch customer service is key, so you should take pride in helping customers find the right solutions.

• Fantastic Incentives including competitions and rewards.
• 25 Days Annual Leave (plus bank holidays), rising to 28 days through length of service, and the option to purchase additional days.
• Employee Discounts on services.
• Company Pension Scheme.
• Free On-Site Parking.
• A Fun, Supportive Environment – we work hard, but we have fun doing it!

• Monday to Friday: 9:00 AM to 5:30 PM (with 1-hour break).

Location:

Daventry Office

Salary: £23,809 plus fantastic bonus structure OTE c £30,000pa

Back in 2000, Ashley and Susan King had a vision: to make moving homes simpler and less stressful. What started as a small corporate panel manager for estate agents quickly grew into something much bigger. By 2009, we shifted our focus to the independent estate agency and mortgage broking market – and that’s when Simply Conveyancing Property Lawyers was born.

From the early days, we’ve never stopped innovating. Today, we’re proud to be the highest-rated residential conveyancing law firm on Feefo and Trustpilot. Our team of over 100 dedicated professionals, based across the UK, works to make every home move as smooth as possible.

Innovation is in our DNA – we’ve made legal history as the first property law firm in the UK to integrate Alexa into our systems. This means our clients can get real-time updates, guidance on paperwork, and answers about the conveyancing process – all with a simple voice command. It’s just one of the various ways we keep our clients informed and in control.

At the heart of everything we do is our culture of Customer Excellence. We don’t just aim to meet expectations – we strive to exceed them. By keeping communication clear and proactive between clients, estate agents, and lawyers, we remove the confusion and frustration that often comes with moving home. Because for us, it’s not just about transactions – it’s about people, trust, and making life easier.

Our mission at Simply is…