Customer Success & Orders Coordinator

Purpose of Role:

To support the Sales Team toensure that customers receive an exceptional experience from order to project completion

• Responsible for orderprocessing - ensuring equipment is delivered in a timely and accurate manner.
• Managing customers’expectations during the process and project closure phase.
• To resolve challenges for customers when orders cannot be fulfilled.
• Finalisation of projectsunder the guidance of Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Build excellentrelationships with customers.

• Experience in customer services
• Knowledge of data based systems
• Good knowledge of MS office (essential)
• Strong Administration and customer service skills
• Ability to work calmly in a busy environment
• NVQ in Business Administration – desired

• Strong communication andsocial skills
• Objective-orientated
• Strong work ethic, open and reliable
• Flexible approach with the ability towork on your own initiative

• Good knowledge of MS office
• Ability to learn and adaptto company products quickly