Norwegian Customer Experience Specialist

Location: Daventry, Northamptonshire
Language Requirement: Fluent/Native Norwegian (Written & Spoken)

We are looking for a fluent Norwegian-speaking Customer Experience Specialist to join our team in Daventry. This role is ideal for a customer-focused professional who is passionate about delivering exceptional service and building lasting relationships with customers.

As a Customer Experience Specialist, you will act as the primary point of contact for Norwegian-speaking customers, managing enquiries, product and technical questions, and after-sales concerns. You will take ownership of each case from start to finish, working closely with internal stakeholders to ensure issues are resolved efficiently and customers receive a first-class experience.

Success in this role comes from understanding customer needs, demonstrating empathy, and delivering effective solutions while maintaining a high level of professionalism and customer satisfaction.

• Manage customer enquiries and cases for Norwegian-speaking customers via phone, email, and chat.
• Deliver an exceptional customer experience by building trust, ownership, and enthusiasm throughout every interaction.
• Handle both inbound and outbound customer communications professionally and efficiently.
• Act as a knowledgeable resource for products, services, and support-related enquiries.
• Investigate and resolve customer concerns using all available internal resources and support functions.
• Liaise with multiple departments and stakeholders to ensure customer issues are resolved promptly.
• Maintain accurate and detailed records of customer interactions within CRM systems.
• Follow up on customer enquiries and outstanding cases to ensure satisfactory resolution.
• Utilise customer satisfaction tools and processes to achieve positive outcomes for customers.
• Participate in business-related projects and continuous improvement initiatives.
• Meet individual and team performance objectives, service levels, and quality targets.
• Provide feedback and suggestions to support ongoing improvements in customer experience and operational processes.
• Support colleagues and contribute positively as part of a collaborative team environment.

• Native or fluent Norwegian language skills, both written and spoken.
• Strong English language skills.
• Previous experience in a customer service, customer experience, contact centre, or case management environment.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to manage multiple customer cases and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• High level of attention to detail and accuracy.
• Experience using customer databases, CRM systems, and multiple computer applications.
• Ability to remain calm, professional, and resilient in a fast-paced environment.

• Experience with in the automotive industry.
• Knowledge of commercial vehicles or fleet operations.
• Experience supporting customers through multiple channels including phone, email, and live chat.
• Experience working with CRM and case management systems.
• Additional European language skills.

• Further Education qualification, A-Levels, Higher Education qualification, ONC, or equivalent relevant experience.

• Outstanding customer service focus.
• Excellent interpersonal and communication skills.
• Active listening and questioning techniques.
• Strong organisational and time management skills.
• Ability to exercise sound judgement and make customer-focused decisions.
• Ability to influence and communicate effectively both verbally and in writing.
• Strong attention to grammar, spelling, and written communication.
• Adaptability and flexibility when handling different customer situations.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications and multiple business systems.
• Professional and positive approach to customer interactions.

£32,000 per annum

This is an excellent opportunity for a fluent Norwegian speaker to join a supportive and dynamic customer experience team. You'll play a key role in delivering outstanding service to Norwegian customers while developing your customer relationship, problem-solving, and case management skills in an international environment.