Customer Service Administrator

Customer Service Administrator Liverpool £26,000 - £27,000 Office Based | Monday to Friday Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced environment where no two days are the same? We're recruiting for a Customer Service Administrator to join a friendly and supportive Liverpool-based team. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships, solving problems and ensuring customers receive a first-class experience.

This role combines customer service, order processing and administration, making it ideal for someone who thrives on organisation, attention to detail and teamwork.

The Role As a Customer Service Administrator, you'll be responsible for managing customer orders, handling enquiries and supporting customers throughout the order journey. Acting as a key point of contact, you'll liaise with both customers and internal departments to ensure orders are processed accurately and efficiently whilst maintaining excellent service levels.

Key Responsibilities Processing customer orders accurately and efficiently Responding to customer enquiries via email and telephone Conducting stock availability checks Providing customers with updates on orders and deliveries Maintaining accurate customer records using Sage and CRM systems Liaising with internal departments to ensure customer requirements are met Resolving customer queries in a professional and timely manner Supporting the wider team with general administrative duties Managing customer communications and ensuring a positive customer experience throughout Ensuring all documentation and records are kept up to date and accurate About You We're looking for someone who:
Has previous customer service and administration experience Is confident communicating with customers via telephone and email Has excellent attention to detail and organisational skills Can manage multiple tasks and prioritise effectively Takes initiative and has a proactive approach to work Learns new processes and systems quickly Enjoys working within a collaborative team environment Has strong problem-solving skills and a customer-first mindset

Desirable Experience Experience using Sage Experience using CRM systems Order processing or sales administration experience

Experience with in manufacturing, distribution, wholesale or logistics environments What's on Offer? Salary of £26,000 - £27,000 Monday to Friday working hours Office-based role in Liverpool Friendly and supportive working environment Flexi-working scheme with the opportunity to accrue up to 2 additional days' holiday Long-term career opportunities within a growing business On-the-job training and support Opportunity to join a stable and well-established organisation If you're a proactive and organised individual who enjoys providing outstanding customer service and wants to join a welcoming team, we'd love to hear from you.

Apply today to be considered for this exciting opportunity.