Technical Account Manager

Technical Account Manager

Location:

Farnborough Security Clearance: DV Cleared (essential) IR35 Status:
Inside IR35 Contract Duration:
To be confirmed

Role Overview The Technical Account Manager (TAM) is responsible for the end-to-end delivery of infrastructure services within a secure, high-profile client environment. Based on-site in Hampshire, the role involves close collaboration with defence and public sector customers. This position requires a strong technical leader with proven delivery management experience, capable of acting as a trusted client advisor while ensuring operational excellence across complex service environments.

Key Responsibilities Client Engagement Build and maintain trusted advisor relationships with senior client stakeholders Translate client strategic objectives into effective delivery outcomes Act as the primary escalation point for complex service or delivery issues Operational Excellence Drive service improvement through automation, innovation, and data-led insights Proactively resolve service issues and implement long-term solutions Champion best practices, lean methodologies, and modern technologies Commercial & Strategic Impact Support account growth through service expansion and capability development Manage budgets, forecasting, and financial performance Balance operational delivery with long-term strategic account objectives Required Skills & Experience Proven experience in Technical Account Management within large, complex environments Strong background in infrastructure or managed services Experience engaging with executive-level stakeholders as a trusted advisor Strong financial management skills, including budgeting and forecasting Ability to influence senior internal and external stakeholders Track record of driving operational excellence and continuous improvement Excellent communication, stakeholder management, and problem-solving skills Security & Location Requirements This is a fully site-based role in Hampshire Candidates must hold current DV (Developed Vetting) clearance (mandatory)