Fleet Training & Relationship Coordinator | Ford Calex

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward‑thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at

We are currently seeking to recruit a Fleet Training Relationship Coordinator at the Henry Ford Academy.

The Fleet Training & Relationship Coordinator is responsible for developing and managing training relationships both internally and externally with Ford fleet customers. This role ensures that fleet operators who manage their own workshops and warranty claims are fully supported through effective, high‑quality training solutions.

As a key interface between Ford and its fleet partners, you will coordinate the end‑to‑end training lifecycle while proactively identifying new business opportunities. You will be responsible for embedding training offerings at the proposal stage to generate revenue, improve profitability, and support business growth within the fleet and premium training sectors. You will lead a team of trainers and associate trainers to ensure Ford vehicles are maintained to the highest standards and warranty processes are executed efficiently.

Relationship Coordination & Business Development

• Growth:
  Identify new business opportunities, partnerships, and enhanced services; pitch training products to new and existing clients to drive revenue.
• Account Coordination:
  Coordinate the end‑to‑end customer relationship, from initial quoting and onboarding to implementation and ongoing service management.
• Stakeholder Engagement:
  Build and maintain strong, professional relationships with Ford fleet customers, workshop managers, and key internal stakeholders.
• Bid Support:
  Input into the RFQ process, ensuring training and development are represented as high‑value add‑ons in fleet bids and tender submissions.
• Retention:
  Support customer retention through regular site visits to understand operational needs and identify proactive training opportunities.

Training Coordination & Delivery

• Lifecycle Management:
  Oversee the end‑to‑end training process: needs identification, course planning, scheduling, booking, delivery, and follow‑up.
• Resource Allocation:
  Manage a pool of trainers and associate trainers to deliver technical and warranty training programmes.
• Quality Standards:
  Ensure all training is delivered to agreed quality standards, within timelines, and aligned with Ford’s global standards.
• Continuous Improvement:
  Monitor training effectiveness and implement initiatives to enhance the learning experience and operational outcomes.

Planning, Strategy & Coordination

• Forecasting:
  Create and manage training forecasts, actively working toward reaching growth targets.
• Logistics:
  Coordinate venues, materials, equipment, and efficient trainer allocation.
• Planning:
  Develop training schedules that align with both customer operational needs and broader business objectives.

Internal Collaboration

• Cross‑Functional Support:
  Work closely with Ford Fleet Sales, Bid, and Warranty teams to ensure training solutions are accurately represented.
• Feedback Loop:
  Provide insights to internal teams regarding customer trends, market competition, and service opportunities.
• Onboarding:
  Lead the structured training plans for onboarding new fleet customers.

• Experience:
  
  Proven experience in training Coordination, Learning & Development, or technical training delivery.
• Leadership:
  Experience leading, coaching, and motivating a team of trainers or…