Shop Manager

Are you a skilled Store Manager ready to take on a new exciting opportunity? Do you thrive in a team-focused environment, enjoy problem-solving, and want to make a real difference? If so, we’d love to hear from you!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people living with life‑shortening conditions and terminal illnesses, as well as approximately 3,000 people including families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Location: 4 Foundry Walk, Daventry NN11 4PN

Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis

You’ll be responsible for driving income and profit by managing the store’s operations, staff and volunteers, stock and premises. This is a fantastic opportunity to shape the success of a boutique while supporting the vital work of Rainbows.

• Drive store performance and profitability by effectively managing sales, stock, and promotions.
• Maximise donations and Gift Aid contributions.
• Ensure a consistent flow of fresh, saleable stock.
• Lead and motivate the team, collaborating with the e‑Commerce Manager to grow online sales via platforms like eBay and Depop.
• Support the overall strategic goals of the hospice and maintain compliance with health and safety standards.

• Experience in a retail management environment.
• Excellent leadership, management, and customer service skills.
• Ability to manage a diverse team with varying skill sets.
• Confidence in working towards financial targets and managing budgets.
• Previous experience managing a store or department within a not‑for‑profit or healthcare environment.

• Eligibility to join the Blue Light Card discount scheme and Company Shop.
• Life Assurance.
• 27 days holiday, plus bank holiday allowance (expectation to work bank holidays).
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years.