Senior Business Development Manager

Bush & Co is looking for an experienced Senior Business Development Manager to join our Business Development team on a fixed-term maternity cover basis. This is a Remote role with occasional travel to our Office in Daventry and travel for customer visits. Midlands or South England-based candidates preferred.

This is a senior, hands-on role focused on generating new business, developing key customer relationships and growing instructions across Expert Witness, Case Management and Care Solutions.

We work within the personal injury and clinical negligence market with claimant and defendant solicitors, insurers and other professionals supporting people following serious and catastrophic injury. Previous experience within the medico-legal, rehabilitation, personal injury or clinical negligence sector is preferable. We need someone who can get up to speed quickly, build credibility with customers and take ownership of a portfolio of accounts and opportunities.

• Identify and develop new business opportunities across Expert Witness, Case Management and Care Solutions.
• Build and develop relationships with solicitor firms, insurers and other referral partners, including senior contacts within key accounts.
• Manage a portfolio of key customers, understanding their needs, referral patterns and opportunities to increase instructions.
• Identify target customers, teams, offices and practice areas where Bush & Co has potential to grow.
• Generate meaningful customer meetings and follow opportunities through to enquiries and instructions.
• Re-engage customers where activity has declined and maintain clear account plans, actions and next steps.
• Represent Bush & Co at relevant conferences, exhibitions, networking events and industry meetings.

• Develop opportunities across the full Bush & Co service offering and make sure customers understand the breadth of services available.
• Increase Expert Witness opportunities and support continued growth within Case Management, including Children and Young People, and Care Solutions.
• Understand where our services fit within the personal injury and clinical negligence litigation process and identify appropriate cross-service opportunities.
• Work with clinical and operational colleagues where specialist input is required during customer discussions.

• Maintain visibility of opportunities from initial customer conversation through to enquiry and instruction.
• Monitor enquiries generated through your accounts and activity, following up where appropriate and understanding where instructions are won or lost.
• Work with Enquiries and operational teams to identify barriers to conversion and recurring reasons for lost opportunities.
• Monitor customer run rates, enquiries and instructions to identify growth opportunities and declining accounts.
• Maintain accurate CRM records and a clear pipeline of opportunities, actions and next steps.
• Provide clear updates on customer activity and demonstrate the commercial impact of business development activity.

• Maintain a good understanding of developments within the personal injury, clinical negligence, rehabilitation and medico-legal markets.
• Gather customer feedback and identify changing customer needs, competitor activity and new opportunities.
• Understand the commercial pressures facing law firms, insurers and referral partners and share useful market information internally.
• Work closely with Business Development, Marketing, Enquiries, Expert Witness, Case Management, Care Solutions, clinical and operational teams to progress opportunities and improve the customer experience.

• New relationships and opportunities are created with relevant solicitors, insurers and referral partners.
• Existing key accounts continue to grow and customer relationships remain strong.
• New enquiries and instructions are generated across Expert Witness, Case Management and Care Solutions.
• Growth opportunities, including Expert Witness and Children and Young People Case Management, are actively progressed.
• Declining accounts and barriers to conversion are identified and addressed.
• CRM and pipeline information gives clear visibility of opportunities and next actions.
• Business development activity makes a clear contribution to revenue growth.

Previous experience within the medico-legal, rehabilitation, personal injury or clinical…