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Operations Manager

CX Automation & AI Program Lead

Job in Davidson, Mecklenburg County, North Carolina, 28036, USA
Listing for: MSC Industrial Supply Co.
Full Time position
Listed on 2026-01-12
Job specializations:
  • Business
    Operations Manager
Salary/Wage Range or Industry Benchmark: 72000 - 105000 USD Yearly USD 72000.00 105000.00 YEAR
Job Description & How to Apply Below
A leading industrial supply company in Davidson, NC is seeking a Customer Experience Process and Automation Lead. This role will manage enterprise-wide automation initiatives aimed at improving customer experience and operational efficiency. The ideal candidate will have strong automation experience, program management skills, and expertise in stakeholder engagement. Responsibilities include overseeing automation lifecycle management, analyzing customer experience processes, and implementing automation projects.

Comprehensive benefits and competitive salary ranging from $72,000 to $105,000 based on experience are offered.
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