Communications Business Partner

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :19602

Employment Type :Full Time

Job Category :Sales

Work Location :Davidson, NC (CSC)

At MSC, our associates are at the heart of everything we do and one of four key stakeholder communities. The Communications Business Partner plays a critical role in keeping our team informed, inspired, and connected. This role is all about creating meaningful experiences through communication—helping associates understand our strategy, celebrate our successes, and feel proud to be part of MSC’s journey.

Communications Business Partners engage with leaders across the organization to develop and deliver clear, engaging, and timely content and messaging that strengthens our culture, increases team member engagement and drives alignment and understanding of business strategy and priorities.

• Develop and Implement Strategic Communication Programs. Design and execute comprehensive communication strategies within an assigned vertical(s) that align with MSC’s vision, values, and long-term business objectives. Ensure messaging is clear, consistent, and reinforces our strategy, focus and brand across all touchpoints.
• Be the Voice of MSC for Our Associates. Serve as a trusted storyteller who brings MSC’s vision, strategy, and culture to life. Create narratives that inspire pride, foster engagement, and connect associates to our purpose and goals.
• Lead Communication Planning for Key Initiatives. Build detailed communication plans for organizational priorities, including major initiatives, cultural programs, and change management efforts. Anticipate challenges and craft messaging that drives clarity and confidence.
• Create Content That Connects. Develop compelling, associate-focused content that informs, motivates, and strengthens our sense of community. Ensure every message reflects MSC’s tone and values.
• Write and Design for Multiple Channels. Produce engaging content for newsletters, intranet, leadership updates, digital platforms, and other channels. Adapt messaging for different audiences and formats to maximize impact.
• Collaborate Across the Business. Partner closely with designated functional group(s) to ensure alignment and consistency in messaging. Act as a communication advisor to help leaders deliver messages effectively.
• Measure and Optimize Engagement. Track performance metrics, engagement levels, and feedback to continuously improve communication strategies. Use insights to refine content and enhance the associate experience.

• Bachelor’s Degree in Business, Marketing, Communications or equivalent area of study or equivalent experience is required.
• Minimum of seven years of relevant work experience required.
• Minimum five years of experience in internal communications, associate engagement, or related fields.
• Exceptional writing and editing skills with the ability to turn complex ideas into clear, inspiring messages that resonate with diverse audiences.
• A flair for crafting engaging content across multiple formats—digital, print, video—and leveraging innovative approaches to capture attention.
• Hands‑on experience with intranet platforms, email tools, and emerging communication technologies to connect associates wherever they are.
• Ability to align communication plans with business priorities and measure impact through data‑driven insights.
• Strong collaboration skills to partner effectively with leadership and cross‑functional teams.
• Comfortable working in a fast‑paced environment, managing multiple priorities, and pivoting quickly when needed.

• Experience in a Distribution model business and…