Sales Operations Co-op

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do.

You can innovate, grow and discover in a place where you can thrive!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

1. CRM (Salesforce)

• Assist in daily operations of the CRM platform across the related sales team.
• Work with the Business Unit CRM Manager on user management.
• Assist with end-user support for mobile devices including setup and troubleshooting of iPhone and iPad.
• Work with data management tools to add and maintain large amounts of customer data in the CRM.

2. Sales Rep Productivity

• Provide technical support of Salesforce used to measure Sales Rep effectiveness & performance.
• Assist in implementation and daily operations of CRM across sales Team.
• Daily Salesforce user support requests received via support mailbox.
• Data modeling and cleanup to ensure that reports and dashboards accurately reflect current business priorities.

3. IT Support / Planning

• Attend Salesforce core team meetings:
  Daily/Weekly Planning and Requirement clarification sessions, Weekly/biweekly Retrospectives.
• Active learning of CRM fundamentals.
• Available to respond to daily emails.

• Must be at least 18 years of age.
• Must be enrolled in a college or university at the time of the internship or co-op program.
• Must be legally authorized to work in country of employment without now or in the future requiring sponsorship for employment visa status.

• Have at least one (1) year experience in Customer Services, Sales, Marketing or other Business related field.
• Must be proficient in Microsoft Office Suite Must have at least one (1) year of experience using Microsoft Office products (e.g. Word, Excel, Power Point, Teams, and/or Outlook).
• Previous experience working in a team-oriented setting including work experience, extracurricular activities, military service, etc.
• Ability to read, write, comprehend, and communicate in Spanish. (this was included in the internship posting. Should it be included for co-op role as well?)
• Be a rising or current Junior or Senior in college or university at the start of the internship or co-op program. (this was included in the internship posting. Should it be included for co-op role as well?)
• Previous relevant internships or co-op experience.
• Engagement and demonstrated use of a CRM.