Business Systems Program Manager

The Project Coordinator is responsible for leading continuous improvement initiatives that optimize Prophet 21 (P21), related store technologies, and supporting business processes across the Trane Supply organization. This role serves as a key liaison between Supply business teams, Retail Excellence, IT partners, regional stakeholders, and other cross-functional teams to identify opportunities, define requirements, and coordinate the delivery of system and process improvements that drive operational efficiency, revenue growth, and margin performance.  

This position supports both back-office and front-office business systems that impact the Parts and Supply field organization, including point-of-sale processes, pricing-related capabilities, and store technology solutions. Working closely with business and technical teams, the role helps design, implement, and deploy critical business process improvements aligned with the strategic direction of the Trane Supply business, with a strong focus on standardization, optimization, and end-user adoption across the Americas.

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* What you will do:

*** Lead and coordinate projects focused on improving Prophet 21 (P21) functionality, business processes, and operational efficiency across the Supply organization.
* Identify, prioritize, and support implementation of system enhancements and process improvements that improve user experience, productivity, customer satisfaction, revenue growth, and margin performance.
* Partner with Supply Retail Excellence, Regional Managers, Store Operations, IT teams, and other stakeholders to gather business requirements, define priorities, and ensure solutions align with operational needs and business objectives.
* Establish critical business system and process requirements using Operational Excellence (OpEx) tools and disciplines to ensure projects deliver measurable business value.
* Develop business cases, success metrics, and project plans for strategic initiatives, including quantifying short- and long-term return on investment where applicable.
* Support and optimize pricing-related business processes and system capabilities within P21, partnering with business and technical teams to ensure solutions meet operational and business requirements.
* Provide business systems leadership for store technology capabilities that support day-to-day Supply and Parts operations, including payment processing solutions, peripherals, printing capabilities, and other technologies integrated with or supporting the P21 environment.
* Serve as a liaison between Supply/Store Operations and technical teams, including Infrastructure, Network, field support, and other technology resources, to coordinate requirements, issue resolution, technology changes, and deployment activities.
* Coordinate cross-functional resolution of business and technology issues affecting store operations, ensuring impacts, priorities, and business risks are clearly communicated and addressed.
* Provide training, communication, and support to end users related to P21 best practices, new features, process changes, and system enhancements.
* Lead change management activities to support successful rollout and adoption of new processes, enhancements, and operational capabilities.
* Stay informed on P21 enhancements, technology updates, and industry best practices, and proactively recommend opportunities for continuous improvement.
* Maintain strong relationships with regional teams and key stakeholders to identify support, deployment, and training needs and help drive alignment across the business.  
** What you will bring**:
* Bachelor’s degree in business, information technology, or a related field.
* Proven experience supporting business systems, operational processes, or project coordination in a business, retail, distribution, or field operations environment.
* Experience working with enterprise business systems and related operational technologies in a distributed or multi-location environment preferred.
* Experience with ERP, Prophet 21 (P21) point-of-sale system, pricing, payment processing, or store technology solutions preferred.
* Strong understanding of retail, supply, parts, or branch operations processes and supporting technologies preferred.
* Demonstrated project management, organizational, and leadership skills.
* Demonstrated ability to translate business and operational requirements into effective technology solutions.
* Experience coordinating issue resolution across multiple business and…