Modern Workplace Administrator

BH Job :
5234

SF Job Req :
20708

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

The Microsoft 365 Administrator will provide day-to-day administration, operational support, and troubleshooting for Ingersoll Rand's global Microsoft 365 environment. This role supports Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, Microsoft Copilot, Power Platform, Microsoft Entra , and Microsoft Purview under established standards and guidance. The position is focused on resolving incidents and service requests, supporting standard changes, maintaining documentation, assisting with user enablement, and helping ensure a secure, reliable, and consistent Microsoft 365 experience across the enterprise.

• Administer and support Microsoft 365 services across a global enterprise, including Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, Microsoft Copilot, and Power Platform.
• Support Microsoft Purview administration activities, including retention, sensitivity labels, data loss prevention, eDiscovery support, and information protection tasks under defined processes.
• Resolve assigned incidents and service requests, complete standard administrative tasks, document actions taken, and elevate when needed.
• Follow governance standards, operational runbooks, service configuration guidance, and administrative controls to support secure and reliable collaboration services.
• Monitor service health dashboards, message center updates, usage reports, and support queues to identify issues, trends, and service impacts.
• Use Power Shell, Microsoft admin centers, Microsoft Graph Explorer, and standard reporting tools to support routine administration, troubleshooting, and repeatable support tasks.
• Support Microsoft 365 licensing, group and mailbox administration, access requests, change records, incidents, and operational documentation in alignment with enterprise processes.
• Provide administrative support and escalation assistance for Microsoft 365 platform issues, including permissions, mail flow, collaboration, identity, compliance, and service health incidents.
• Partner with service desk, security, infrastructure, and application teams to troubleshoot escalated issues, validate changes, and support Microsoft 365 service operations.
• Assist with Microsoft 365 migrations, integrations, testing, tenant cleanup, and lifecycle activities by completing assigned administrative tasks.
• Create and maintain clear knowledge articles, troubleshooting guides, runbooks, and support readiness materials for administrators, service desk teams, and end users.

• Associate degree or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical IT administration experience.
• 3+ years of experience administering or supporting Microsoft 365 services, with hands-on experience in Exchange Online, SharePoint Online, One Drive for Business, Microsoft Teams, and Microsoft 365 admin centers.
• Experience using Power Shell and Microsoft administration tools for mailbox, user, group, permission, reporting, and troubleshooting activities.
• Experience working in ticket-based IT support environments, including incidents, service requests, standard changes, documentation, and escalation processes.
• Experience assisting with technology projects, testing, service changes, implementation tasks, documentation updates, and post-launch support.
• Strong communication, troubleshooting, customer service, and collaboration skills with the ability to work with global users, support teams, and technical partners.

• Strong ownership of assigned tickets, tasks, and follow-ups with the ability to work within defined processes and
• Customer-focused approach to resolving issues, improving support experiences, and helping users work effectively with Microsoft 365 tools.
• Ability to balance operational support, administration, documentation, user support, and service improvement in a fast-moving enterprise…