Charles Mack Citizen Center Operations Manager

Position: CHARLES MACK CITIZEN CENTER OPERATIONS MANAGER

CHARLES MACK CITIZEN CENTER OPERATIONS MANAGER

1 day ago Be among the first 25 applicants

APPLY DIRECTLY ON TOWN WEBSITE WITH THIS LINK:

About the Role

The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well‑maintained environment for clients, visitors, and staff.

The ideal candidate is a proactive problem‑solver who thrives in a dynamic, hands‑on setting—balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director.

Duties and Responsibilities Facility & Event Operations

• Oversee daily facility operations, including room setups, equipment usage, and cleanliness.
• Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities.
• Manage inventory of equipment and supplies to support events and daily operations.
• Support technical needs for events, including audio‑visual and lighting systems.
• Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures.
• Train, supervise, and evaluate Event Services staff, including part‑time and temporary employees.
• Develop staff schedules to ensure proper coverage for operations and events.
• Promote a positive team culture focused on service, efficiency, and accountability.

ustomer Service & Client Relations

• Ensure exceptional service for all internal and external customers.
• Address and resolve client concerns promptly and professionally.
• Collaborate with the Event Services Supervisor for seamless event execution.

Administrative & Strategic Responsibilities

• Assist with developing and managing the operations budget; monitor spending and identify cost‑saving opportunities.
• Prepare reports on facility usage, maintenance needs, and operational performance.
• Work with Marketing to promote the CMCC and attract diverse events.
• Manage vendor relationships, including catering and other service partnerships.
  
  Contribute to long‑term planning for facility improvements, expansion, and revenue enhancement.

Minimum Education and Experience

• Bachelor’s degree in Business Administration, Hospitality/Event Management, or related field preferred.
• Minimum3 years of experience in facility operations, event management, or similar work.
• Minimum3 years of supervisory experience required.
• Equivalent combinations of education and experience will be considered.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Government Administration

Charlotte, NC $-$ 2 weeks ago

#J-18808-Ljbffr