Merchandising Manager

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Employment Type :Full Time

Job Category :Marketing

Work Location :Davidson, NC (CSC)

The position of Merchandising Manager works with their team to execute the Product line strategy and acts as the liaison for the business unit with marketing, web team and others in order to effectively market their products. They will work with all relevant stakeholders, sales, suppliers, and operational support teams to execute and deliver those merchandising views as well as support the full product offering that those plans represent.

• Owns the merchandising view of the product assortment including governance to drive profit and customer conversion/growth
• Supports the item lifecycle management of the Product Assortment determined by the Category Manager:
• New item induction – induction, addition to merchandising platforms
• Phase outs and Replacement items – substitutions, alternates, complimentary items
• Customer specific item management (QIA graduation)
• Cross reference – competitive part numbers
• Responsible for creating the data model and governance strategy for the assortment they support. Owns the taxonomy, schema and attribute configurations for their respective product lines
• Determines the product title structure and required features and benefits for the series and items within merchandising groups.
• Develops the product family groupings and “table view” templates to meet customer expectations
• Reviews product advertising/views for all print publications and web within respective product group(s) to ensure the items are presented clearly to the customer in order to maximize the effect of advertising, sales growth, reduce the need for further questions and minimize credits.
• Owns the continual review and maintenance of the product assortment data accuracy and completeness and partners with various stakeholders including suppliers and product information specialists to rework copy, specs, technical information, pics, line art among other values to drive enhancements based on the strategy of the product line.
• Works with suppliers to collect media neutral data so that new and existing items are represented effectively in all media including e-com, print, and digital.
• Supports the review of various customer facing marketing and data elements as used in pricing updates, customer promotions, marketing materials, eCommerce AB testing, sales enablement, to name a few.
• Responsible for continual monitoring and adjusting the merchandising view utilizing various analytics to drive high customer conversion and margin improvement.
• Works cross-functionally with key internal stakeholders across category management, sales, suppliers, marketing, digital, inventory management, and operational support teams.
• Understands and implements respective product line strategies through all market channels and vehicles.
• Works with Category Manager to help identify and bring to life new skus/items
• Feeds relevant market data such as module performance, competitor pricing, etc. back to category management.
• Under the guidance of their manager, the Merchandising Manager will conduct competitive analysis, make recommendations and identify improvement areas in sell…