Charles Mack Citizen Center Sales Manager

CHARLES MACK CITIZEN CENTER SALES MANAGER

Join to apply for the CHARLES MACK CITIZEN CENTER SALES MANAGER role at Town of Mooresville NC

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This position features a robust, performance-based commission and bonus program that rewards success in new business development, client renewals, upselling, and lead generation. The Sales Manager will have multiple opportunities each quarter to earn meaningful incentives tied directly to their results, with additional bonuses available for strategic outreach, marketing collaboration, and community engagement.

The Sales Manager for The Charles Mack Citizen Center (CMCC) serves as the primary point of contact for all customer inquiries and requests related to the facility. This role drives revenue growth, oversees the event rental process, and manages sales documentation while ensuring smooth coordination with event staff. The position requires strong sales and customer service skills, administrative expertise, and familiarity with facility operations to deliver seamless event experiences.

The Sales Manager reports directly to the Experience & Engagement Deputy Director and plays a key role in developing relationships with corporate, social, government, and community clients while ensuring operational excellence across all customer touchpoints.

• Respond to rental inquiries and follow up with prospective clients to secure bookings
• Schedule and conduct venue tours, including evenings and weekends as necessary
• Develop and implement strategic sales plans to achieve revenue goals for venue rentals, catering, and event services
• Supervise, coach, and support sales and event staff, setting clear performance objectives
• Monitor market trends, pricing, and competition; recommend rate structures and promotional opportunities
• Cultivate and maintain strong relationships with existing and prospective clients
• Lead presentations, site tours, and contract negotiations to secure bookings
• Ensure coordination between sales, event operations, and administrative teams
• Oversee contracts, invoices, deposits, and compliance with Town policies
• Maintain accurate records of sales activity and revenue performance via CRM or booking systems
• Manage Rental Agreements, Proposals, Banquet Event Orders, Function Sheets, and Layouts; oversee Social Tables software
• Coordinate one-on-one customer meetings (venue tours, walk-throughs, linen appointments, etc.)
• Oversee the Approved Caterer List to ensure compliance and client satisfaction
• Collaborate with marketing to promote the venue through campaigns, outreach, and showcases
• Represent CMCC at networking events, trade shows, and community functions
• Assist with performing arts and other Town events on select nights, weekends, or holidays
• Maintain records and receipts for accounting; support accounts payable and receivable processes
• Perform other duties as assigned

• Associate degree in hospitality or business administration and over three years of experience in sales, hospitality, event/project management, and administrative functions; or an equivalent combination of education and experience

• Possession of a valid North Carolina Driver’s License
• Work includes extended days, evenings, weekends, and/or holiday hours

Mid‑Senior level

Full‑time

Sales and Business Development

Government Administration