Instructional Support Specialist; Instructional Designer

Job Summary

Under the direct supervision of the Manager of Digital Innovation, the Instructional Support Specialist supports the implementation of designing and the development of instructional content and initiatives of moderate scope and complexity. This position is responsible for enhancing online course delivery, providing instructional design support, and ensuring the quality and accessibility of digital learning experiences.

This role works collaboratively with faculty, instructors, and program teams to apply instructional design principles and adult learning theories in developing learning outcomes, assessments, and activities that align with course objectives and institutional standards while fostering collaboration across the division. The incumbent will assess, prioritize, and triage support requests, and as needed, troubleshoot to resolve general instructor and/or student-submitted requests, routing more complex or specialized requests to the appropriate instructional design and/or support teams.

The Instructional Support Specialist applies learning theories, course design methods, and accessibility standards to create online learning experiences that are pedagogically sound, engaging, and accessible to diverse learners.

This position supports enhancing the quality of instructional content and advances digital learning initiatives by applying best practices in instructional design ensuring compliance with Title II and ADA accessibility standards through the effective use of accessibility tools and checkers.

The specialist contributes to the creation of meaningful and equitable learning experiences by integrating accessibility principles into instructional materials and digital platforms.

January 3, 2026 at 11:59pm

• Bachelor's degree in a related area and/or equivalent experience/training, preferably in educational technology, instructional design, education, or related discipline.
• Minimum of 2 years work experience in instructional design or educational technology.
• Work experience with supporting Title II accessibility standards, ADA/Section 508 compliance standards in an online education setting using accessibility checker tools and/or applications.
• Experience assessing, prioritizing, triaging, and routing instructor and student support requests while maintaining quality service levels and responsive communications.
• Working knowledge of instructional design principles and learning strategies, including needs analysis, backward design, learning outcomes and assessment design, and instructional approaches including lecture, discussion, activities, projects, etc. Working knowledge of e-learning strategies, including but not limited to courses (e.g., processes and technologies, etc.).
• Demonstrated resourcefulness and analytical ability to conduct comprehensive analyses, identify solutions, and develop actionable recommendations. Strong organizational and problem‑solving skills. Working knowledge of learning technology tools and platforms (e.g., Canvas, Coursera, Kaltura, Ally, etc.) used to deliver engaging, media‑rich online learning content, as well as familiarity with trends in the use and effectiveness of learning technologies and experiences.
• Demonstrated skills and abilities to collaborate and complete substantive assignments/projects/tasks of moderate scope and complexity while exercising judgment within defined policies, guidelines, and practices to determine appropriate steps.

• Master's degree or degree in progress in educational technology, instructional design, education, or related discipline.
• Experience supporting processes in the design, development, set up, and deployment of instructional content during the delivery of online and hybrid learning experiences.
• Experience with business applications that support the team's ability to successfully design and deliver online education, such as, Service Now, Project and Work Management Systems, Articulate 360, Canvas LMS, etc.
• Applied knowledge of adult learning…