Collection Representative and Student Loan Exit Counselor; COLL REPR

Under general supervision of the Student Accounting Supervisor, this position assumes responsibility for all aspects of the campus loan counseling program, including conducting exit loan counseling to UC Davis students, overseeing the loan records management, and performing loan program documentation administration. This position is also responsible for the collection on accounts receivable from former and current students and the non-student receivables processed through Banner.

The incumbent is also responsible to administrate the returned electronic payments.

October 23, 2026

• Experience working with the terms & conditions surrounding Federal and University-based student loan programs.
• Experience in reading and interpreting regulations, the underlying codification, the determination of Federal, State, and Local laws and how they interact with loan program regulations and promissory notes.
• Experience in accounts receivable in addition to experience using various programs and software for word processing, spreadsheets, and database management programs.
• Working knowledge of consumer collection industry "best practices" and regulations including, the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Federal privacy and Bankruptcy Regulations, and applicable state laws, as well as pertinent UC and campus policies and procedures.
• Math skills sufficient to calculate interest and percentages and to project quarterly and monthly payments of varying amounts and interest rates.
• Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public in a helpful and positive manner.

• Knowledge of university accounting procedures and campus systems (BANNER, Oracle, Cognos).
• Knowledge of University policies and procedures.
• Strong interpersonal skills including tact, diplomacy, and flexibility to facilitate communication and interactions with a variety of personalities in a high volume and sometimes negative contact setting regarding loans.
• Organizational and time management skills to independently establish priorities and coordinate and complete competing assignments within established time-frames.

• 50% - Delinquent Accounts/ Collect Accounts Receivable
• 20% - Student Loan Document Management
• 20% - Student Loan Exit Counselor
• 10% - Other Duties

The Student Accounting Division is responsible for maintaining student accounting data. The unit ensures timely and accurate payments and billings to students, sponsors, and federal and state agencies. Manages all student accounting and reporting functions including; interpretation and application of federal and state laws and regulations, compliance with reporting requirements of Internal Revenue Service and various agencies. Advise and train campus departmental users on loan policies, procedures and systems and coordinates accounts receivable interface with the campus financial system.

• Salary or Pay Range: $27.91 - $39.64/hr.
• Salary Frequency:
  Hourly
• Salary Grade: STEPS
• UC
  
  Job Title:
  
  COLL REPR
• UC Job Code: 004622
• Number of Positions: 1
• Appointment Type:
  Career
• Percentage of Time: 100%
• Shift (Work Schedule): M-F 8:00 AM - 5:00 PM
• Location:
  
  Davis, CA
• Union Representation:
  Yes - CX-Clerical/Admin
• Benefits Eligible:
  Yes
• This position is 100% on-site

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to…