Medical Front Office Coordinator

Overview

Position:
Medical Front Office Coordinator

Location:

Davis, CA (and other No Cal locations)

Schedule:

Full-Time

Salary:
Competitive Salary & Bonus Program

Benefits:
Health, Dental, Vision, EAP, 401(k), FSA, Costco, AAA, etc.

California Foot & Ankle Centers (CALFAC) provides comprehensive podiatric care and surgery, including advanced wound care and amputation-prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery. We have been serving patients in Northern California for over 60 years, building a loyal patient base that keeps our clinic locations busy with little to no marketing. Our doctors and medical staff are committed to a caring approach and use modern technology.

We conduct clinical trials and podiatric research at all locations. We value team building and our staff often participates in after-work activities to build relationships and support our communities.

A Medical Front Office Coordinator is responsible for answering phones, interacting with patients in a healthcare setting, and managing administrative tasks for the medical team. Duties include scheduling patient appointments according to doctor availability, explaining intake forms to new patients, and checking in and checking out patients, including processing patient payments. A pleasant, calm, and professional demeanor is essential, as front office staff are the first and last point of contact for patients.

We strive to provide high-quality, efficient patient care with a caring, ethical, and professional experience.

• Answer phones and greet incoming patients and visitors.
• Perform patient registration and insurance verification, and collect co-pays.
• Before scheduling patients, verify insurance coverage.
• Request and obtain medical records for patients prior to appointment date.
• Send medical records of existing patients upon request and proper authorization.
• Schedule patients for available times for the clinic, doctors, and clinical staff.
• Create and submit requests for prior approval as needed.
• Work fluently in our EHR system (EPIC) to ensure information is accurate and complete.
• Guide patients through the process by explaining steps and addressing questions and concerns.
• Coordinate with office staff for timely patient care.
• Occasional travel to other nearby clinic locations for training and/or coverage.
• Participate in projects and/or meetings and complete other tasks as assigned by management.
• Cross-train and assist coworkers as needed.
• Perform general administrative tasks and assist with special projects as needed.

• Knowledge and understanding of the workings of medical offices.
• Strong experience with EHR systems, especially EPIC.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent communication skills.
• Detail-oriented and understanding of medical terminology.
• Team player.
• Must be able to communicate effectively in Spanish and English in-person and over the phone.
• Ability to work on multiple projects and meet deadlines.

• High school diploma required;
  Associate degree preferred.
• 1+ years of experience working in a medical office.
• Proficient in Microsoft Word, Excel, and other office software.
• Experience working in EHR systems, EPIC strongly preferred.

The physical demands described here are representative of those required to successfully perform the essential functions of this job. The employee may sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires regular use of a keyboard and computer and good vision for extensive computer work. Ability to lift up to 15 lbs.