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Technical Support HelpDesk/Support

SaaS Customer Success Specialist — Video & Tech Support

Job in Davis, Yolo County, California, 95617, USA
Listing for: Ziff Davis, LLC
Full Time position
Listed on 2025-12-22
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A progressive technology company is seeking a Customer Success Specialist to enhance user satisfaction with Moz's products. The role involves handling support tickets, providing technical training via video calls, and reducing churn through effective customer engagement. Candidates should possess strong technical troubleshooting skills and previous experience in a customer-focused role, emphasizing proactive support and education regarding the platform's features. The company offers competitive compensation along with a commitment to diversity and inclusion.
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