Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 7847) role at Game Stop
.

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: promptly greet guests, respond to questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade‑in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing Game Stop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
• Support overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system, ensuring top‑notch guest service.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines. Ensure fixtures and equipment are in proper working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention, including scam awareness and safety best practices, and make bank deposits as required.
• Conduct inventory counts, restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the selling floor.
• Support management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS. Complete all closeout paperwork and bank deposit slips correctly. Assist management in ensuring sufficient cash and change for sales. Make daily bank deposits per guidelines.
• Check shipments for discrepancies, record them in the POS, and report to the appropriate manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
• Visually inspect associates' and leaders' packages and belongings at store closing or at shift end.
• Supervise and delegate tasks to Sales Associates in absence of management.
• Consistently adhere to Game Stop policies and procedures, including all policies in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Proof of identity and eligibility to legally work in the United States.
• Minimum age 18.
• High school diploma or equivalent.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Excellent verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and complete required paperwork.
• Basic math skills and alphabetizing skills.
• Self‑motivation and ability to work as a team to complete tasks in a timely…